Overview
Landlord Services are looking for a full-time business support assistant to provide administrative support to the housing management teams.
The role provides general administrative support for the tenancy, anti-social behaviour, and tenancy support teams. As well as undertaking this the role also includes supporting the income team with the universal credit verification process.
Responsibilities
* Provide administrative support to the housing management teams, including tenancy, anti-social behaviour, and tenancy support.
* Support the income team with the universal credit verification process.
Qualifications
* Previous experience in a customer-focused role, working with minimal direction and the ability to balance competing priorities.
* Comfort communicating with customers, colleagues, and contractors by phone and email.
* Significant administration experience in a busy office environment and experience of working with IT.
* A commitment to providing excellent customer service and continuous service improvement is essential.
What we offer
* Agile working for many roles
* Generous annual leave of between 262.7 hours and 299.7 hours of leave (depending on grade and length of service) inclusive of bank holidays
* Most services are closed over Christmas
* Opportunities for professional development linked to many roles
* Access to the Local Government Pension Scheme
* Free parking
We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant\'s Employer Recognition Gold Award. We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.
About the Council
Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people. We offer a range of services, from refuse and recycling collections to the operation of a theatre and historic markets. Our services are built on our values: Pride in Charnwood, Customer Focused, and Working Together.
We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant\'s Employer Recognition Gold Award. We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.
About Charnwood
We are proud of our borough, which is a great place to live, work, visit, and invest in. Charnwood boasts breathtaking landscapes, historic markets, and a diverse community. At the heart of Charnwood is Loughborough, home to a world-class university and the only major bell foundry in the UK.
No Agencies please.
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