Deputy Practice Manager – Pimlico Health @ The Marven
We are seeking an enthusiastic, motivated, and highly organised Deputy Practice Manager to join our busy and forward‑thinking NHS GP Practice. This is an exciting opportunity for an experienced healthcare administrator or supervisor looking to take the next step in their management career within Primary Care.
About the Practice
We are a large GP practice in Pimlico, caring for over 15,000 patients and a founding member of the newly formed Independent PCN – Westminster Living Well. Our clinical team consists of 5 Partners, 1 Salaried GP, 2 Advanced Clinical Practitioners, 3 Nurses, 2 Healthcare Assistants, 2 GP Assistants and is supported by a large reception and administrative team. As part of the Westminster Living Well Primary Care Network (PCN) we have additional support from the Home Visiting Team, Dietitians, Health & Wellbeing Coaches, Podiatrists, Care Coordinators, Clinical Pharmacists and a Social Prescribing Team.
Responsibilities
* Support the day‑to‑day operational management of the Practice.
* Assist in ensuring the Practice operates efficiently and effectively at all times.
* Support the implementation and review of Practice policies, procedures and systems.
* Monitor and maintain administrative processes to support patient services.
* Assist with premises and facilities management issues where required.
* Support the supervision and management of reception and administrative staff.
* Assist with staff rotas, annual leave coordination and workforce planning.
* Support staff training, induction and ongoing development.
* Provide guidance and support to staff in the absence of the Practice Manager.
* Promote a positive, supportive and professional working environment.
* Support the delivery of high standards of patient care and customer service.
* Assist in responding to patient concerns, feedback and complaints in accordance with Practice procedures.
* Work collaboratively with clinical and non‑clinical staff to improve patient experience and access to services.
* Assist with recruitment, onboarding and HR administration processes.
* Support compliance with employment policies, NHS regulations, CQC standards and Practice protocols.
* Maintain confidentiality and ensure compliance with GDPR and information governance requirements.
* Support health and safety processes and risk management activities.
* Assist with monitoring Practice performance targets and contractual requirements.
* Support administrative processes relating to QOF, enhanced services and other NHS initiatives.
* Assist the Practice Manager with reporting, audits and data monitoring where required.
* Support the effective use of clinical systems and Practice IT infrastructure.
* Assist in identifying opportunities to improve systems, workflows and digital processes.
* Ensure accurate record keeping and data quality standards are maintained.
* Maintain strict confidentiality regarding patient and Practice information.
* Participate in Practice meetings, training and development activities.
* Demonstrate flexibility and undertake additional duties appropriate to the role.
* Work in accordance with Practice policies, procedures and NHS guidelines.
Qualifications
Essential Criteria
* Experience working within an NHS GP Practice or Primary Care setting.
* Experience supervising or managing administrative teams.
* Excellent communication and organisational skills.
* Ability to prioritise workload and work under pressure.
* Good understanding of NHS Primary Care operations and patient services.
* Proficient IT skills, including clinical systems and Microsoft Office.
* Ability to work independently and as part of a team.
* GCSEs (or equivalent) including English and Mathematics at Grade C/4 or above.
* Evidence of continued professional development.
* Good standard of literacy and numeracy.
Desirable Criteria
* Previous experience in a management or deputy management role.
* Knowledge of QOF, enhanced services and CQC requirements.
* Experience with HR processes and staff development.
* Understanding of financial and operational performance monitoring.
* SystmOne User.
Personal Attributes
* Professional and approachable manner.
* Strong leadership and problem‑solving skills.
* Proactive and adaptable approach to work.
* Commitment to high standards of patient care and service delivery.
* Ability to maintain confidentiality and professionalism at all times.
Salary & Contract
£35,000 to £45,000 a year, Permanent, Full‑time.
Location
46-50 Lupus Street, London, SW1V 3EB, United Kingdom.
Closing Date
12 June 2026.
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