Role Fulfilled. Please keep on file; send CV and Cover Letter to careers@pivotal.digital.
About the Role
Pivotal is hiring a Digital Marketing Executive with experience in Email Marketing and a keen interest in Retention Marketing. Your primary focus will be on growing all areas of the Email Marketing department, including account strategy, design, copywriting, reporting, and client relationship management. You will also collaborate with the retention marketing team across departments.
Full training will be provided, but you must bring a client‑first, results‑driven mindset and be ready to deliver client work in a fast‑paced, demanding environment.
Essential Skills & Experience
* Minimum one year experience creating and sending emails using platforms such as Klaviyo, MailChimp, or DotDigital.
* Excellent communication skills – previous client or customer experience is essential.
* Excellent organisational skills – able to handle multiple projects across clients simultaneously.
* Willingness to learn and take ownership of your work, demonstrating initiative.
* Previous experience using design software such as Photoshop, Canva, Illustrator, or Figma.
* Creative mindset with a high level of attention to detail.
* Excellent written English skills to produce engaging copy.
* Strong analytical skills with the ability to devise and deliver A/B testing across email marketing.
Desirable
* Experience in a previous e‑commerce or marketing role (in‑house or agency).
* Experience with e‑commerce platforms such as Google Analytics, Shopify, Magento 2, or Amazon.
* A degree or other relevant qualification in Marketing, Creative Writing, Graphic Design, or related field.
* Experience in other marketing departments such as Conversion Rate Optimisation, PPC, SEO, or Affiliate Marketing.
Key Responsibilities
* Develop and build dynamic emails optimized for different inboxes and devices.
* Monitor email quality and deliverability, maintaining account health.
* Optimise the overall Email Marketing strategy for clients and departmental processes.
* Write concise and engaging copy, including subject lines and preview text.
* Compile visual, comprehensive reports and audits for clients.
* Meet regularly with clients to discuss strategy.
* Assist across multiple marketing departments to grow our retention marketing service.
Why Pivotal?
Pivotal is a digital transformation agency that works with market‑leading brands worldwide. The marketing department has doubled in size over the last 18 months, creating many new opportunities. Join us as a Digital Marketing Executive in our dog‑friendly, vibrant city‑centre office and receive:
* Training and certifications across relevant skills.
* Collaborative, supportive company culture with a close‑knit team.
* Opportunity to work with fantastic clients across various sectors.
* 25 days holiday allowance.
* A day off for your birthday.
* Company pension scheme.
* Ride to work scheme.
* Tech scheme.
* Dedicated personal skill development days.
* All equipment provided.
* Monthly team building and workshop sessions.
* Staff discount at The Yard Coffee.
Please note: This is a mainly office‑based role, and we are looking for applicants local to Norfolk, UK.
Apply now.
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