KEY DUTIES AND RESPONSIBILITIES INCLUDE:
1. Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity, and performance.
2. Provide day-to-day supervision of the leisure staff.
3. Undertake lifeguarding, coaching, and teaching duties as required.
4. Ensure performance and presentation standards are maintained at all times.
5. Consult with customers and staff on the operation of the facility and inform the Facilities Manager of any issues or improvements.
6. Ensure the leisure team are deployed efficiently, adhering to policy and procedures, with appropriate staffing levels.
7. Plan staff rotas in line with the staffing schedule and arrange cover for absences.
8. Perform supervisory duties related to staff recruitment, induction, training, and discipline.
9. Monitor the cleanliness of facilities and equipment, carrying out cleaning duties when necessary.
10. Provide certified first aid skills in accordance with training and procedures.
11. Deliver fitness inductions as required.
12. Uphold customer care standards, ensuring facilities and equipment meet the needs of different user groups and individuals.
13. Undertake administrative and reception duties as needed.
14. Assist with monitoring and collating performance statistics and other reports.
15. Maintain the booking system and membership scheme to a satisfactory standard.
16. Ensure customer information is current, accessible, and meets company standards.
17. Conduct health and safety checks, reporting risks and defects immediately.
18. Perform regular maintenance inspections and keep appropriate records.
19. Assist in organizing and promoting activity programs, providing coaching as needed.
20. Contribute to the ongoing development and improvement of the facility and services.
21. Implement, monitor, and review safe systems of work and policies (e.g., COSHH, Risk Assessments).
22. Be a key holder, ensuring security procedures are followed, and handle opening, closing, and out-of-hours responses.
23. Handle and store chemicals safely.
24. Monitor stock levels of facility materials.
25. Be flexible with shifts, including evenings and weekends.
26. Resolve day-to-day problems in the absence of the Manager.
27. Assist in preparing special projects.
28. Work to tight deadlines when necessary.
29. Plan and record staff training and development.
30. Supervise staff to ensure safe working practices.
31. Assist in managing other facilities and areas.
32. Pursue professional development and contribute to continuous improvement.
33. Attend and complete training sessions.
34. Reduce wastage and promote sustainability in all tasks.
35. Support other areas of High Life Highland with projects, training, or staffing needs.
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