We are looking fora receptionist to join our nurse led team at Ashford Walk inCentre. Our rota's work on a 4-week rolling rota and the position is for the following shift pattern. Please only apply if you are able to work these days and times.
Week 1 - Monday 11:00-16:00, Saturday 15:15-20:15, Sunday 15:15-20:15
Week 2 - Saturday 11:00-16:00 OR 15:15-20:15
Week 3 - Friday 11:00-16:00, Saturday 11:00-16:00 OR15:15-20:15. Sunday 15:15-20:15
Week 4 - Monday 11:00-16:00, Thursday 11:00-16:00, Saturday 11:00-16:00
The Walk inCentre receptionists work under the Admin Manager and will occasionally assistour qualified Registered Healthcare Professionals (Lead Nurse, EmergencyNurse/Care Practitioner), in accordance with the agreed parameters within thisrole. The post holder will be expected to be self-motivated and use theirinitiative when necessary, with basic IT skills.
This is a patientfacing role with major focus in improving the patient experience.
If you arelooking for a rewarding role within a community hospital setting and enjoyworking as part of a team, this may be the job for you.
Depending on start date, you may be paid on the 24/25scales with backdated pay being processed once the new pay scales come in toeffect.
Please note we do NOT offer UKVIsponsorship, all applicants require right to work in the UK
Main duties of the job
Providinghigh-quality, efficient administration service to clinicians, team leaders andclinical managers across services within their site to support the smoothrunning of clinical services.
Providinghigh-quality customer care as the first point of contact for individualsaccessing the service. This involves providing reception cover, meeting, andgreeting patients, patient registration, providing telephone helpline servicesand providing support to clinicians to co-ordinate their clinical workload.
Providesupport with patient experience activities including supporting the development,update and/or distribution of patient leaflets within clinical services as wellas liaising with clinical teams to ensure timely information is provided for responsesto complaints, capturing actions and learning taken following these.
Supportthe Communications team, including providing simple updates on the CSH website andour intranet and app (training will be given); and supporting communicationscampaigns (e.g., helping with materials such as posters).
Contributeto the review and evaluation of administrative systems and procedures andassociated policies in order that improvements and developments can be made.
About us
CSH Surrey are part of the NHS and are Surrey's largest and longestestablished NHS community services provider, so our 1500+ employees getNHS pay and pensions, and also receive the Fringe High-Cost Allowance of5%.
Our staff enjoy excellent training and development opportunities, including thecare certificate, apprenticeships, numeracy and literacy courses, access tothe Nursing Associate programme, and a wide variety of management andleadership courses and programmes.
We CARE about our staff though through our values of Compassion,Accountability, Respect and Excellence. Our active employee council calledThe Voice, elect employee representatives to ensure colleagues' voices areheard at Board level.CSH is a diverse organisation, if you are a passionate, person-focusedindividual then apply to join CSH Surrey today!
We welcome candidates fromall backgrounds who meet the essential criteria of the job you are applying forand if you require any reasonable adjustments, please contact the namedindividual for this advert, or our recruitment team.
Job responsibilities
Maintain a general knowledge base of services andactivities delivered on the site, with detailed knowledge of specific servicesoperated on the site.
Co-ordinate the day-to-day administrative activitiesof the clinic reception, including patient data processing, typing, data entry,filing, photocopying, scanning, and other activities as agreed.
Be the non-clinical first point of contact for patients, carers, and others utilising and visiting thesite services and managing any enquiries, problems, or concerns.
Ensureall public and professional enquiries are dealt with by the receptionist teamin an efficient, polite, and confidential manner and/or passed on to therelevant member of staff for action.
Act astriage for telephone calls and respond or cascade as appropriate, forwardingmessages to the right people through a range of channels, assessing the urgencyof the enquiry.
Day-to-dayco-ordination of other colleagues during shift handover periods, ensuringsmooth running of the site.
Registerpatients, checking patient details in systems and updating any amendments.Booking patients into clinical system appointments made by external agencies atthe appropriate time.
Overseeand participate in the preparation of clinical documentation, ensuring patientnotes, referrals, results, and outcomes are available to clinicians and liaisingwith clinicians and other departments for patient information. Track andmaintain medical records and referral letters in line with policy andprocedures. Prepare clinic lists as required.
Input,retrieve, and monitor data from a variety of IT systems, liaising with internaland external colleagues to ensure efficient service delivery. Produce documentsand reports with tables and charts as an essential regular task.
Supportclinicians to use IT systems, problem solving and demonstrating functionalityas required.
Supportteam leaders and clinical teams in the design, production and distribution ofdocuments, reports, resources, and leaflets; distributing, collecting, andscanning patient surveys; basic analysis of results; support with sharing theresults (internally and externally via, e.g. posters) and liaison with clinicalteams to capture actions taken following patient feedback.
Contributetowards the maintenance of evidence required for continued compliance to theCare Quality Commission (CQC) standards and associated regulations.
Respondto, and manage, unexpected events occurring within site and front of hour.
Managesensitive, and difficult situations of patient presentations.
Person Specification
Qualifications
* Educated to A Level, NVQ Level 3, RSA Level 3 or equivalent, with a good basic education to include GCSE Maths and English, or equivalent relevant experience.
* Willingness to train and develop further skills
Skills
* Ability to act on own initiative, guided by SOPs and good practice.
* Intermediate Microsoft Office, including Word, Excel, Outlook, and PowerPoint (assessed by a test).
* Problem solving skills and excellent attention to detail.
* Able to identify service improvement opportunities for consideration.
* Good interpersonal and communication skills, with experience of dealing with people at a variety of levels.
* Strong organisational skills, able to deliver agreed objectives within an agreed timeframe.
* Able to manage conflict and/or difficult situations.
* Advanced Microsoft Excel
Experience
* Knowledge of a range of routine and non-routine administrative activities, including answering enquiries, progress chasing, and problem solving.
* Proven experience of delivering a wide range of administration tasks to a high standard in a patient/service focused environment.
* Experience of working in a team.
* Experience of the delivery of objectives within a constantly changing environment.
* Setting up and using IT data collection formats and databases to produce reports for management information.
* Understanding of data protection legislation.
* Some supervisory experience.
* Experience of contributing to the development of the individual skill sets of others.
* Experience in an NHS or medical services environment.
Experience
* Knowledge of a range of routine and non-routine administrative activities, including answering enquiries, progress chasing, and problem solving.
* Proven experience of delivering a wide range of administration tasks to a high standard in a patient/service focused environment.
* Experience of working in a team.
* Experience of the delivery of objectives within a constantly changing environment.
* Setting up and using IT data collection formats and databases to produce reports for management information.
* Understanding of data protection legislation.
* Some supervisory experience.
* Experience of contributing to the development of the individual skill sets of others.
* Experience in an NHS or medical services environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£26,240 to £27,928 a yearinclusive of 5% High Cost Area allowance per annum pro rata
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