Purpose of Role
The role-holder will be responsible for general administration and supporting academic operations processes, such as: processing marks and grades; processing the outcomes of mitigating circumstances, appeals, and discipline cases; minute-taking at boards of examiners and studies committees; answering academic staff enquiries; and answering student enquiries related to their studies. The role-holder may also be required to support other key functions of the Academic Operations Team, such as examinations or timetabling; as well as other Divisions of RAS, for example, supporting student first line support, graduations, or helping to gather data for quality and PSRB purposes.
Key Duties & Responsibilities
1. Assist with administrative processes related to meetings, academic boards and committees – including Boards of Examiners and School Studies Committees – from scheduling, to organising, minuting and post-board/committee processing.
2. Assist with preparations across a range of activities within the Academic Operations Support Team. For example, examinations, Progression and Award Boards, or student assessment.
3. Assist with all aspects of processes which can impact students’ marks, grades and awards – including updating student records according to the outcome decisions for mitigating circumstances, appeals and discipline cases.
4. Assist with record keeping – work closely with the Senior Admin Assistants and academics to ensure student records are maintained and archived as per University regulations.
5. Archive coursework, examination scripts and dissertations as outlined in the University’s data management policies and archive samples for accreditation purposes.
6. Respond to queries from staff, students and external partners regarding academic operations processes, referring more complex queries to Senior Admin Assistants or Academic Operations Team Mangers, as appropriate.
7. Provide secretarial and administrative support to RAS management.
8. Undertake other tasks related to academic operations as required by their assigned Team Manager, Team Leader, the Academic Operations Manager, or the Head of Academic Operations.
Essential & Desirable Criteria
Essential
9. Effective team working skills.
10. Educated to SCQF Level 5 or similar (see for details) or equivalent experience.
11. Experience of working within a similar environment as outlined above.
12. Competent in the use of relevant IT packages, including a sound knowledge of Microsoft Office applications.
13. Excellent verbal and written English communication and interpersonal skills.
14. Demonstrable professional and proactive approach.
15. Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment.
16. Demonstrable provision of excellent customer service.
Desirable
17. Educated to SCQF Level 6 or equivalent qualification.
18. Experience of working in an administrative role in higher education.
19. Knowledge of Banner Student Records system.
20. Experience working with multi-location teams.