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Duties & Accountability
* Assist with creating/providing positive, inclusive Workplace experiences.
* Manage the standards & delivery of all aspects of the Workplace experience on site.
* Assist with the creation of the site customer annual engagement calendar.
* Support the delivery of the One Team ethos.
* Support the Workplace team with delivering individual building or site wide projects and initiatives.
* Work collaboratively with our customers.
* Deliver value to our customers by providing top quality support whilst acting as a trusted advisor.
* Establish and maintain customer relationships by promoting site activities and promoting the wider facilities teams.
* Manage day to day inquiries for events/meeting space in the SLC via email, telephone & face to face meetings.
* Review event booking forms to understand customer requirements.
* Provide a weekly Look ahead report and share with Workplace Team, AV & Catering teams.
* Raise IT Requests to book SLC AV Teams.
* Advise the catering team of any forward bookings.
* Ensure that the on-site cleaning & operations teams has an oversight of booking.
* Cover of SLC Reception duties as and when required.
* Raise Work orders for Workplace assistant Team to support in setting up spaces for events.
* Ensure that events set ups are undertaken is a safe manner (manual handling, clear fire exist etc).
* Check event set ups are in line with customer requirements in advance of each event.
* Liaise with customers locally to ensure that any late requests can be accommodated.
* Liaise with the onsite team to understand any local building initiatives which may impact on events.
* Communicate any AV Defects to HCL to incorporate in future equipment replacement plans.
* Carry out monthly workplace inspections, annual review of the building Fire Risk assessment & building risk assessments.
* Support the Workplace team with delivering individual building or site wide projects and initiatives.
Dimensions
* ICBT – Incorporating 20 office buildings and laboratories.
* No direct reports
Relationships
* JLL Workplace team and key on site supply partners.
* HCL AV Team.
* BP Clients & customers, BA Networks & Comms Team.
Key Performance Indicators
* Goal attainment.
* Customer Feedback.
* Monthly reporting.
* Booking management & utilisation.
* Work order Management.
* Successful customer engagement and experiences.
Requirement Profile
The ideal candidate will have knowledge of the following:
* Experience in working in a similar Customer focused environment.
* Reception, event booking experience.
* Experience in Facilities Management.
Qualifications & Experience
* Workplace facilities experience in a service-related environment.
* Experience of events of workplace engagement activities from conception through to delivery.
* Computer literate in MS Office Applications.
Skills & Behaviour
* Sets high standards for themselves and others.
* Can inspire others and support new ideas and initiatives.
* Can adapt to changing demands and deadlines.
* Ability to solution and take ownership.
* Strong oral and written communication skills and the ability to communicate in an effective manner.
* High customer service focused sound problem solving ability.
* Strong time management skills
* Self-motivated, well organised, confident manner, team-player.
Job Description
To support the Workplace Experience Manager deliver a suite of services within the portfolio, events management, coordinating the workplace calendar whilst managing pop up events enhancing the workplace.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
London, England, United Kingdom 4 weeks ago
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