Overview
Your role at Dynatrace: In this role, you will be responsible for delivering a wide range of services that are based on the Dynatrace Unified Platform, from deployment and training to long-term managed services. You will participate in a training program that includes classroom, v-learning, self-study, and in-the-field observation activities. After training, you will represent Dynatrace professionally through written and oral communications to ensure maximum client satisfaction for all engagements, and you are expected to be a product expert and trusted advisor in Digital Transformation.
Note: This description consolidates the identified responsibilities and qualifications from the original text.
Responsibilities
* Monitor client’s critical application performance and availability.
* Summarize and review performance trends in operations status meetings.
* Assist client staff in troubleshooting and root-cause diagnosis of performance issues.
* Maintain and enhance dashboards and reports to meet IT and business user requirements.
* On-board additional applications for monitoring; mentor and train customers on the Dynatrace Platform and Best Practices.
* Provide services that maintain and grow the adoption of the Dynatrace Platform in customer environments.
* Provide regular status updates and project documentation to support efforts at customer engagements.
* Assist sales team in identifying new opportunities for product and services at customer sites.
* Ensure health of the client’s Dynatrace Platform deployment and update software with any necessary service packs.
* Maintain accurate deployment documentation.
Travel Requirements
* Most Dynatrace Services engagements are mid to long-term at a single client location and usually do not require travel. However, relocation or remote work may be required in some cases.
What Will Help You Succeed
* 2+ years IT experience in Application Performance Management, application monitoring, network or system administration, performance engineering/testing, or Java/.NET development.
* 1+ years of experience in software engineering and Object-Oriented Programming (OOP).
* 1+ years of solid enterprise-level .NET or Java development/support/operations.
* 1+ years of web programming: JavaScript, AJAX and related frameworks.
* Degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related technical discipline.
* Experience with application technologies (J2EE, .NET, Citrix, Microservices).
* Experience with database technologies (Oracle, DB2, MS SQL).
* Good understanding of distributed applications and web/enterprise applications.
* Ability to address complex application environments and provide guidance on implementation strategy and performance improvements.
* Excellent organizational/time management skills.
* Strong interpersonal communication skills and a passion to learn new technologies.
* Solid presentation and writing skills with experience creating professional reports and deliverables.
* Motivated self-starter who excels in fast-paced, dynamic, team environments and is committed to results.
* Excellent written, oral, and presentation communication skills.
* Strong problem-solving and analytical skills.
* Ability to work with minimal supervision and collaborate across peer and cross-functional teams.
Desired Experience
* Previous consulting and/or Project Management experience is a plus.
* Cloud and Infrastructure technologies such as AWS, Azure, GCP, Docker, Kubernetes, etc.
* 2+ years of Dynatrace technology experience; Dynatrace Product Certification is desirable.
Why you will love being a Dynatracer
* Dynatrace is a leader in unified observability and security.
* Competitive compensation packages and a culture of excellence that recognizes performance.
* Opportunities to work with leading cloud providers and partners worldwide.
* The Dynatrace platform uses cutting-edge technologies, including Davis AI, to help customers modernize and automate cloud operations.
* Dynatrace serves a large portion of Fortune 100 companies.
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