We have the opportunity for an administrator to join our friendly and forward‑thinking team. The part‑time hours available are 22.5 hrs per week. 7.5 hour days.
The main responsibilities of the post‑holder will be to provide efficient, comprehensive and confidential administrative services to the practice. The exact role will depend on the successful candidate’s availability and experience. Senior roles are available and the roles available would suit candidates with previous administration experience in a healthcare setting.
Please note that the below is an outline of the tasks, responsibilities, and outcomes the roles will involve. The job holder will carry our any other duties as may reasonably be required by their line manager.
About us
We are a friendly teaching practice providing primary care services in Bristol. We strive to provide an excellent clinical and administrative service to our patients with our hardworking team. We are a practice in the centre of Westbury on Trym in a new purpose‑built building serving our community. Currently we have in the region of 12,000 patients registered.
Westbury On Trym is situated in the heart of Northwest Bristol. This is a beautiful area of the city for families and professionals and there is an above‑average elderly population. This gives the practice an interesting mix. It is a lovely place to live and work if you are considering moving to the area.
The premises are owned by the partnership and are modern, purpose‑built and inviting to staff and patients alike. You will be supported by our excellent reception manager and the whole practice team is here to help.
There is a strong team ethos within the practice and it is very important to the partners that this is maintained and developed. Continuous training and development are important and encouraged.
We are committed to a patient‑centred methodology and have an open and friendly approach. We work well as a team and offer a full range of primary care services to patients.
Job responsibilities
Secretarial responsibilities
To provide high quality secretarial support to the GPs and health professionals. This includes the typing of letters, reports, patient referrals, minutes, and memorandums in an accurate manner.
Monitoremail inboxes regularly and ensure that emails are responded to in a timely manner
To liaise and arrange meetings as required and to attend meetings and take minutes.
To assist in the completion of medical/insurance records and private fee letters.
Non‑NHS/Private Fees
Log any incoming non‑NHS work
Raise invoices for any non‑NHS work that incurs a fee, check payments and process accordingly.
Liaise with clinicians, patients and colleagues throughout the completion of any non‑NHS work.
Complete subject access reports as requested
Ensure the non‑NHS work is completed within specified time frames and report to management if there are any reasons why it cannot be completed.
Communicate with other health care professionals to ensure seamless patient care
Engage with patients in a friendly and professional manner while actively listening to their requests
To provide additional cover for members of the administration team during periods of sickness and annual leave wherever possible
Support the practice with patient recalls
Flexibility to complete ad‑hoc duties as and when required across all services.
To make and receive internal and external telephone calls from staff, patients and external agencies. To ensure that messages received are appropriately signposted and actioned.
To be flexible in the role to work/cover other roles to support the demand of the services.
To be fully conversant with all local policies and procedures and to adhere to them.
Ability to produce clinical letter and undertake audits as directed by the management team
In addition to the above the post holder will be required from time to time to work additional hours as the business requires, this includes urgent reception cover and vaccination clinic cover, for example, during the flu season.
Qualifications
* Excellent MS Office skills (Excel & Word) and confident in the use of IT
* Ability to communicate effectively and professionally both in writing & verbally together with an excellent telephone manner
* Ability to prioritise competing demands with excellent organisation skills.
* Attention to detail and problem‑solving skills
* Ability to work in a small team and be a team player
* Confident, positive outlook with a can‑do attitude
* Ability to multitask
* Experience of dealing with people, to maintain a high level of care
* Self‑motivated and conscientious
* Ability to work in a busy office
* Previous administration experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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