Job Description
Job Title: Account Coordinator
Location: Reigate, Surrey (full time based on time)
Start Date: Immediate
Contract: Initial 8-week assignment with the potential to become permanent
Purpose of the Role
* Provide day-to-day administrative support to the Operations team across the account.
* Assist with coordination and delivery of operational services and internal processes.
* Support the Account Director with admin tasks, including preparing materials for meetings, managing calendar invites, and keeping contact databases up to date.
* Assist the Senior Operations Manager in maintaining monthly task trackers.
* Respond to internal and customer enquiries professionally and promptly, ensuring a positive and helpful experience every time.
* Build trusted relationships with key stakeholders and contribute to overall account success through proactive operational support.
* Use Concept software to manage tasks and expectations effectively across the account.
Key Responsibilities
1. Regularly update the Escalation Matrix, Complaints and Compliments Register, and Change Register.
2. Manage meeting invites for soft services contractors and ensure accurate recordkeeping.
3. Monitor the FM Operations inb...