Company Description
We are looking for an Floor Manager to join our team at The Hoxton, Holborn.
Rondo is a relaxed neighbourhood restaurant serving seasonal modern bistro dishes and great wines, open from breakfast through dinner. It offers a fun, welcoming vibe for all.
Holborn was the second Hox location, housed in a Grade II-listed building that was once the factory of George Kent. The area now features 230 bedrooms, the Apartment, Rondo, and La Cave, all close to London's shopping and entertainment districts. Rondo focuses on seasonal British dishes and quality wines, led by chef Tristan Downes. La Cave is our natural wine bar and bottle shop beneath The Hoxton, Holborn.
Job Description
What you'll do...
* Ensure the restaurant/bar area complies with H&S standards each shift
* Lead daily briefings for the restaurant/bar team
* Coordinate and manage reservations system
* Draft floor plans based on covers
* Support the Restaurant AGM and GM with food & beverage stock management, ordering, and stock counts
* Assist in training staff on wine, food, and beverage menus
* Handle cash and report revenues daily following hotel SOPs
* Manage labour scheduling
* Oversee service on the floor and bar
* Ensure the safe opening and closing of the restaurant
* Collaborate with culinary team on menus, service, and product availability
Qualifications
What we're looking for...
* A well-connected individual who knows everyone and is known by all
* Intuitive guest service skills, anticipating guest needs
* Ability to build and nurture long-lasting relationships
* Deep understanding of hospitality
* Attention to detail and commitment to quality
* Authentic personality, embracing individuality
* Passion for creating memorable experiences for guests and colleagues
* Team player who leaves egos at the door
* Willingness to try new approaches and learn
* Dedication to teamwork, support, and fun
Additional Information
What's in it for you...
* Competitive salary plus tronc
* 28 days holiday (including bank holidays), pension, and life insurance
* Health cash plan for physical and mental wellbeing support
* Confidential support hotline and mental health first aiders
* Retail and hospitality perks through our partners
* Free night at The Hoxton and a meal for two upon joining
* Free shift meals
* Discounts across Ennismore brands
* Annual free night at The Hoxton and milestone bonuses
* Opportunities for career progression within a global family
* Training programs and learning academies
* Extra time off for volunteering
* Team events and parties
* Enhanced family leave
* Diversity and inclusion events
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