Job Title: Picturehouse Host
Location: West Norwood Library & Picturehouse
Responsible to: Supervisor
Date live: 11th August 2025
Salary: £12.55 Hourly
Lights, camera, action.
It’s time to step into the limelight as the new Customer Service Assistant at West Norwood Library & Picturehouse, taking our customers on a wondrous journey that immerses them in every aspect that our unique venue has to offer. From serving sweet or salty popcorn to ensuring the screens are comfortable and inviting, you will be involved in ensuring the best possible end-to-end customer experience from the moment they step through the doors.
What do you get?
* £12.55 per hour (dependant on age) + sales incentive bonuses
* Free tickets for you and your friends/family + in cinema discounts, with your own Premiere Pass card!
* Cineworld Cinemas offers a wide variety of benefits; early pay access, 28 days holiday per year (pro rata), Virtual GP, savings on restaurants, gyms and high street brands, cash back healthcare plan, eye care scheme, and more. Read more here…
* Retail incentives and in-house competitions where you can win prizes!
What will you be doing?
* Ensuring the best possible customer journey for all visitors, whether they are dining, drinking, attending an event, or watching a film, helping them fully immerse in the experience.
* Contributing to the cinema's operations, including Health & Safety, cleaning duties, operating concession stands, preparing & serving café food, ushering, and more.
* Staying informed about film schedules, relaying knowledge of schedules, film synopses, and classifications to customers.
* Promoting internal sales and working with colleagues to achieve sales targets.
About you
* Friendly, outgoing, with a customer-first attitude to deliver memorable experiences.
* Enjoys varied work across different areas such as ticketing, retail, alcohol, food, and memberships.
* Enjoys working in a team with diverse colleagues to achieve goals.
* Our values: We Create, We Perform, We Inspire. Read more about them in the 'About us' section of our website.
Who are Picturehouse?
Picturehouse Cinemas is more than just screens and popcorn! As part of the Regal Cineworld Group, we are community-focused social hubs offering a variety of productions from live streamed opera to immersive blockbusters, and international cinema.
With offices in Leicester Square and cinemas nationwide, we offer roles that can be hybrid, remote, or on-site. We pride ourselves on supporting our staff's career growth within the group.
If you're interested in exploring a career with Cineworld but lack some experience, please contact careers@cineworld.co.uk. We understand confidence gaps and encourage all potential candidates to reach out.
#J-18808-Ljbffr