* Interview date September 9, 2025
Job Title
Fundraising and Communications Support
Location
Cross-Site, Heald Green and Little Hulton
£24,793 – £26,444 per year, Band 3 Competency Based Framework
Hours
Contract
Permanent
Introduction
At St Ann’s Hospice, there’s one thing that motivates us and that’s providing excellent care and support to those living with or affected by life-limiting Illnesses.
We’re continuously developing our plans for delivering outstanding person-centered care that is innovative and evidence- based and to ensure St Ann’s is in the best shape possible for future generations.
You’ll be challenged, inspired and empowered to help us achieve our purpose and to play your part in making a difference.
Job Summary
The Role
The Fundraising and Communications Support will:
* Provide effective and high quality stewardship to our fundraisers and donors
* Respond to enquiries on time (by phone, electronically or in person) about fundraising and events ensuring that enquiries are dealt with appropriately
* Acknowledge and thank supporters within agreed timescales and processes
* Update and help manage our CRM database, logging details on a daily basis including financial information ensuring this is within the data protection guidelines
* Work with supporters to provide support materials and advice/information for their fundraising events and liaise with them at agreed times.
* Support the Fundraising Team to help deploy fundraising initiatives and campaigns on time
* Record and update non-financial information provided by supporters, such as Gift Aid declarations, data protection outputs, in memoriam tributes, legacy pledges and other personal information
* Assist with the recruitment and management of a team of office volunteers who will increase capacity and enable the office to run smoothly
* Carry out other duties as may be reasonably requested by Fundraising.
* Support the Communications and Fundraising teams on the production and fulfilment of internal mailings.
* Research and log press, blogger and other communication’s contact information and coverage.
* Supporting the Communications Team with other regular and ad hoc tasks such as print jobs, income trackers, social media updates, managing photo permission forms, supporting organisation of photoshoots and events and assisting with research etc.
* Supporting the development of an online photo library for the hospice and ongoing maintenance and updating of records on the system.
* Uploading information to the St Ann’s Hospice website and Staff Hub and carrying out edits as required by the Communications Team.
* Meet with visitors to the hospice receiving donations in a respectful and professional manner.
Requirements
The Fundraising and Communications Support will have:
* Experience of working or volunteering in a fundraising environment
* Working experience or education that demonstrates strong administration and organisational skills alongside ability to meet deadlines.
The Fundraising and Communications Support will be able to:
* Attend and participate in team meetings as and represent the charity at external events when required
* Ensure all records are held in compliance with the Data Protection Act, Fundraising Regulator and St Ann’s
* Meet deadlines as agreed with their line manager. Have demonstrable excellent customer service skills.
* Be organised and have the ability to work with your initiative
* 35 days annual leave rising to 37 after 5 years and 41 after 10 years (inc. bank holidays, pro rata for part-time employees)
* Buy an additional week annual leave (pro rata for part-time)
* Heath cash plan
* Contributory pension scheme up to 7% matched contribution (or the ability to continue with a previously held NHS pension (subject to making contribution’s into the scheme in the previous 12 months)
* Life cover
* Free parking
* Discounted meals on site
* Meaningful work, making a difference in the lives of others
* Opportunity to develop your leadership skills within a structured development framework
* IIP Platinum employer creating the right environment for everyone to thrive and reach their potential
How to Apply
If you would like to contribute to making a difference for a much-loved charity, we’d love to hear from you.
Please contact Lauren Derrick on lderrick@sah.org.uk for more information.
Applicants must be authorised to work in the UK. We are not able to offer sponsorship at this time.
The successful candidate will be subject to a Standard/Enhanced DBS Check, the cost of which is covered by the hospice. Any post holder within the organisation will be expected to undertake safeguarding training appropriate to their role and adhere to safeguarding policies and procedures. All staff must work in accordance with their statutory roles and responsibilities in relation to safeguarding in accordance with the Working Together to Safeguarding Children 2023, The Care Act 2014, and Prevent Duty 2015.
We reserve the right to close and interview prior to the dates outlined below.
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