Our Story Our small Canadian-born business was founded in 1978 and has become a global organization that now spans 120 locations across 20 countries. Our expansion has been rapid, but what matters most is the common belief that drives all 5,000 of our people to be a different type of real estate organization. We believe that the places in which we live, work and play have the power to make us happier and healthier, and we are united by a shared sense of purpose, to have a positive impact on people’s lives. In short, we are a global commercial real estate advisory firm with a simple aim: for real estate to play a leading role in creating vibrant buildings, cities and places that deliver long-lasting social value and economic impact. Why Work for Us: We believe that our industry is changing, and we want our business to be a melting pot of curious minds, passionate hearts and strategic intelligence. Your gender, religion and race are all highly respected, but are less important to us than your ability to step up and change the game. We provide you with a place where you can do just that, with like-minded people. Collaboration is embedded in the way we work – our people have the autonomy to collaborate on client relationships, engage teams across the business, lead operations, work collectively on projects, participate in strategy and are ultimately responsible for our growth. Our distinctive Principal-led, privately-owned model puts us in the enviable position of being able to offer every employee the opportunity to own a share of our business and inspires and allows anyone to become a Principal. This role carries voting rights, so our people have a very real say in the future direction and operation of our business. This means that we are able to attract, engage and retain the best talent from the industry. Provide direct HR support to the Avison Young Customer Service Centre based in Stoke on Trent, improving onboarding and employee relations in this critical operational area. Provide first line HR support on employee relation cases including disciplinaries, grievances and capability. Escalate complex matters to the HR Business Partner. Working with teams across the business to improve onboarding process to support the retention of talent. Manage probationary periods, flexible working requests, exit interviews and other people processes in line with Avison Young policies and procedures. Advise management on best practice and mitigate risks. Manage the attendance management process for long and short-term absence cases in line with company policies and procedures. Provide appropriate advice to line managers and support individuals. Recording of employees’ annual leave, ensuring staff receive their full entitlements. Responsible for own administration of case work and processes. Ensure tasks are completed accurately and in a timely manner. Liaising with the wider HR team as appropriate. Support the HR Business Partner with adhoc activities and any projects, such as salary review, training initiatives, recruitment, apprenticeships, and onboarding. Support the HR Business Partner with complex or strategic matters, this may include more complex cases including TUPE, redundancies and change management. Monitor and track case work and flag themes and trends that emerge to the HR Business Partner. Support with the engagement of external consultants, including completion of CEST tests, drafting consultancy agreements and general administration. Support the HR Administration team with more complex letters and queries. Contribute towards the continuous improvement of processes and procedures. This list is not exhaustive. You may be asked to complete additional tasks deemed reasonable within your role remit, as directed by your manager. Prior experience of operating in a HR capacity, preferably with a customer service centre or facilities management background (although not essential). Knowledge of current legislation, best practice guidance and legal risks relating to employee relation matters. ‘Self-starter’ able to work independently, develop and maintain working relationships across a national structure. Previous experience of supporting managers on day-to-day people matters. Ability to manage workload effectively to meet tight deadlines. Excellent oral and listening skills to be able to anticipate Business needs. Able to resolve day-to-day issues in a time sensitive manner. Knowledge of all Microsoft office packages, particularly Word and Excel. CIPD level 3 or above (or working towards) desirable. At Avison Young, we are committed to building an inclusive culture that empowers all of our employees to thrive, be successful and feel a sense of belonging. Avison Young is an equal opportunities employer, and is committed to treating all its employees and job applicants equally. If you are person with a disability, if you are neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, Avison Young will be happy to make reasonable adjustments to our processes for you.