Bannatyne is renowned for providing exceptional fitness and wellness experiences across the UK. We are committed to maintaining the highest standards of cleanliness and hygiene to ensure our members have a safe and welcoming environment. We are currently looking for a dedicated and detail-oriented Membercare Assistant to join our team!
Perks
* B-Fed – complimentary lunch or breakfast
* Flexible schedule
* 28 days annual leave, increasing with tenure
* Free gym membership
* Complimentary gym membership for another person after 2 years of service
* Discounted spa treatments – 30%
* Discounted spa goods – 20% off ELEMIS products
* Discounted meals and beverages – 50% off cafe/bar
* Career & personal development training
* Mental health, wellbeing and EAP services
* Length of service awards
* Staff awards and bonuses
* Discounted entertainment and shopping
A Typical Day
* Perform thorough cleaning of all areas, including changing rooms, showers, toilets and all poolside facilities
* Ensure that all gym equipment, floors and surfaces are cleaned and sanitised regularly
* Empty trash bins, replace liners and ensure waste is disposed of properly
* Maintain the outdoor space, managing litter, bins and other external requirements
* Follow all health and safety regulations to provide a safe environment for members and staff
* Use cleaning chemicals and equipment according to safety guidelines and procedures
* Report any maintenance issues, hazards or potential safety concerns to the Maintenance Supervisor
* Provide friendly and approachable service to members, addressing cleaning-related inquiries or requests promptly and courteously
* Maintain a professional demeanour and uphold the club's reputation for excellent customer service
* Monitor cleaning supplies and equipment, ensuring adequate stock
* Perform basic maintenance where required such as changing bulbs
* Collaborate with other cleaning staff and club employees to maintain all areas to the highest standards
* Participate in team meetings and training sessions as required
About Bannatyne
At Bannatyne, we are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Membercare Assistant, you will play a vital role in maintaining the high standards our members expect.
Qualifications
* Previous experience in domestic or cleaning roles
* Strong attention to detail and thoroughness in cleaning tasks
* Good time management and organisational skills
* Ability to follow instructions and work independently
* Strong interpersonal and communication skills with a customer-focused attitude
* A genuine passion for health, wellness and customer service
* Ability to establish rapport, build trust and demonstrate credibility
* Physical capability to perform cleaning tasks that involve standing, walking, bending, lifting and using cleaning equipment
* Ability to work flexible hours, including weekends and holidays (hours can be 5:30 am starts to 10:30 pm finishes)
Desirable
Basic knowledge of cleaning chemicals and equipment.
What We Offer
Competitive compensation, ongoing training and a supportive team culture.
If you are a meticulous and hardworking individual who takes pride in their work and is committed to delivering exceptional service, we want to hear from you.
Join us at Bannatyne, where your passion for fitness will inspire and transform lives!
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