This leading brand within the machinery and tool trade are looking to recruit a Customer Service Co-ordinator to their team in Watford.
The Role
Responsibilities would include:
Handle enquiries received via telephone, fax, online and post
Record all UK and Overseas complaints received onto internal system
liaise with suppliers and other departments to ensure issues and complaints are dealt with promptly and efficiently
process all returns and faulty products on a daily basis
arrange collections of faulty products where required
process repairs
assist the Technical Department with answering telephone calls, correspondence, online support, social media and email queries
advise end-users, stockists and staff about the correct use and application of products
assist the Sales Office Team with the processing of sales orders if required
This role is office based. Working hours are 9am-5.30pm Monday- Fridays
Person Specification
excellent communication and organisational skills
an ability to prioritise workload
good attention to detail
able to work to deadlines
proficient with Microsoft Word and Excel
full clean driving licence
The Package
£26k plus monthly discretionary bonus
25 days holiday + Bank Holidays
Company Pensions
Life Assurance
Contact: Karen Cummins
Reference: KC/93469
Candidate care:
By responding to this advert you consent to Cavendish Maine processing the personal data included within this application.
If your application is successful we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application.
Should you not hear from us within 3 working days please assume your application has been unsuccessful on this occasion. Please be advised that if unsuccessful for this role we may keep your details in our hold file, during which time you may be contacted for other suitable vacancies. If you do not want us to do this please call us to advise.
In the meantime, we would like to thank you for your interest in Cavendish Maine.
TPBN1_UKTJ