Were looking for a Customer Experience Agent to join our dynamic team. Youll be the voice of the customer, ensuring every interaction is meaningful and exceeds expectations. Your goal? Build strong relationships, deliver exceptional service, and identify opportunities for growth. Key Responsibilities: Proactively contact customers to optimise sales and promote campaigns Handle inbound and email enquiries, delivering outstanding service Maintain accurate customer databases and identify growth opportunities Analyse trends and gaps to create tailored solutions Ensure investigations meet SLA requirements while protecting profitability What Were Looking For Essential: Proven experience in a customer-focused telephony environment Strong interpersonal and communication skills Ability to build rapport quickly and work to targets PC literate and adaptable to change Critical thinking and problem-solving skills Desirable: Experience in customer service, sales, or B2B/B2C environments Understanding of KPIs and performance measures Why Join Us? Be part of a market-leading organisation with a strong reputation Work in a collaborative, customer-focused team Opportunities for growth and development Ready to make an impact? Apply today and help us deliver exceptional experiences to our customers.