1. Job Details
Job Title - Facilities Manager
Experience Level - Professionals with up to several years of relevant experience
Start Date - Winter 2025/2026
Location - Sutton Coldfield, West Midlands
Contract Type - Full-time, Tuesday-Saturday, on-site
2. Job Benefits
Competitive salary of £45,000 to £50,000 per annum, dependent on experience and qualification
Comprehensive benefits package
Support for continuous professional development
3. About SAV Group
SAV Group is a specialist property investor and developer focused on repositioning and redeveloping properties across the UK. We manage the full lifecycle of real estate: acquisition, planning, construction, delivery and asset management.
The combined value of SAV Group’s completed and ongoing projects exceeds £800m. We specialise in enhancing hotels, student accommodation, apartment buildings, and retail properties through strategic asset management, repositioning, and redevelopment.
4. About the Role
We are seeking a highly capable Facilities Manager for SAV Group's retail portfolio to support the day-to-day delivery of safe, compliant, and customer-focused operations.
You will coordinate contractors, manage compliance documentation, support planned maintenance, and maintain excellent relationships with tenants and service partners—ensuring the centre runs smoothly, safely, and to a consistently high standard.
5. Key Responsibilities
Tenant & Stakeholder Support
Build and maintain strong working relationships with all tenants by providing a proactive and responsive service, dealing with queries and requests
Maintain and develop relationships with the Centre’s service providers, local authority and other external bodies
Arrange tenant handovers at lease start/end, including meter reads, keys and contact information
Contractor Coordination & Compliance
Liaise with, coordinate and monitor both occupier contractors and landlord-appointed contractors
Support the end-to-end coordination of permits using the Vantify compliance system, including:
Compiling and checking H&S documentation (RAMS, insurances, certifications)
Scheduling and coordinating construction and maintenance works
Monitoring works on site and ensuring compliance with agreed controls
Tracking insurance levels and expiry dates
Filing, document control and close-out reviews
Health, Safety, Fire & Emergency Response
Comply fully with the Centre’s Health & Safety policies and maintain a strong understanding of H&S and environmental legislation relevant to shopping-centre operations
Conduct daily Health & Safety inspections of common areas, raising issues and following them through to completion
Complete tenant Health & Safety / Fire inspections, record visits, agree actions and follow up to completion
Carry out weekly vacant unit checks
Assist tenants with weekly fire alarm/bell testing
Maintain accurate records of accidents/incidents and support/complete accident investigations
Liaise with insurers and support insurance claims where necessary
Support planned and unplanned evacuations and emergencies as required
Administration & Maintenance
Maintain accurate records and an efficient filing/document management system (digital and/or paper)
Assist with the management of the PPM (planned preventive maintenance) system and help ensure statutory and planned tasks are completed on time
Complete supplier audits and attend monthly KPI meetings with service providers
Monitor footfall and parking performance and produce end-of-month reports
Notify the Rates Department of Birmingham City Council of relevant changes
Carry out any other duties as reasonably directed by the Centre
6. Qualifications & Skills
Knowledge & Skills
Excellent verbal and written communication skills, with the ability to deal professionally with tenants, contractors and other stakeholders
Strong organisational skills and attention to detail
Competent IT user: Microsoft Word, Excel, PowerPoint and basic database/spreadsheet skills; comfortable learning new compliance/PPM systems
Strong work ethic, ambition and a proactive approach
Good working knowledge of Health & Safety and fire safety requirements in a multi-occupancy building
Confidence in completing inspections, recording actions and driving them through to closure
Experience (advantageous)
Facilities management, building operations, property management or a similar role
Experience in a retail, shopping-centre, mixed-use or multi-let commercial environment
Coordinating contractors and managing permits/compliance documentation (including RAMS and insurance checks)
Using PPM and/or compliance management systems (e.g., Vantify or similar)
7. Application Process
If you are interested in this opportunity, please submit your CV via email to recruitment@savgroup.co.uk with a copy to Vardan Agababian at vardan@savgroup.co.uk. Please use the following subject line in your email: SAV Group Facilities Manager – [First Name] [Last Name]