Housing Officer
ROLE: Managing a designated patch of properties within apartment blocks. Working with residents who have varying housing needs, to sustain their tenancy. Contributing to Caridon making a difference in housing, by creating a positive environment for customers to enjoy their homes.
REPORTS TO: Regional Manager
WORKING HOURS: 40 hours per week
DUTIES INCLUDE:
* Managing void properties, ensuring they are re-let within set time frames.
* Assessing new Housing applicants.
* Conducting viewings and sign ups.
* Completing new tenancy visits.
* Effectively managing tenancy breaches including anti-social behaviour.
* Maintaining good relationships with our partner organisations and agents.
* Completing referrals to external agencies.
* Property inspections.
SKILLS, EXPERIENCE & ATTITUDE
Essential
* Confident with excellent written and verbal communication skills.
* Highly organised and able to prioritise a varied workload.
* Ability to deal with challenging situations.
* Good knowledge of tenancies.
* Experience in residential lettings.
* A can-do attitude to problem solving.
Desirable
* Previous experience working in social housing.
* Chartered Institute of Housing qualification.
* Good knowledge of Safeguarding.
GENERAL
* To contribute to the strategic direction of Caridon.
* To carry out specific tasks required by your Regional Manager/ Director of Housing.
* To facilitate good relationships across all departments and sister companies.
* To demonstrate and actively encourage a good team spirit, positive environment and motivated department at all times
* To be approachable and empathetic to all internally and externally.
* To be responsible with your time keeping at all times