General Information
Salary £25,582
Working Pattern: Full Time, Part Time, Part Time/Job Share, Flexible Working
Vacancy Approach: External
Location: Port Talbot, Wales
Closing Date: 06-Oct-2025
Post Type: Permanent
Civil Service Grade: AO
Number of jobs available: 18
Reserve List: 12 Months
Job ID: 10098
Job description
Proud to serve. Proud to keep justice going.
Our Administrative Officers within Criminal Fines Collection and Enforcement (Enforcement) provide excellent customer service, administrative support and decision-making to recover criminal fines and financial penalties imposed by the Courts.
Enforcement is a key function within HM Courts and Tribunal Service (HMCTS) and plays a central role in delivering justice by working alongside the criminal courts in England and Wales to ensure convicted parties comply with fines and other financial penalties imposed by the courts. We are also responsible for compliance of Confiscation Orders imposed by the Crown Courts and the payment of Fixed Penalty tickets issued by police forces.
Were looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
HMCTS use a variety of means to ensure the recovery of criminal fines and financial penalties and do everything within our powers to trace those who do not pay.
You will be responsible for creating and updating records on our in-house computer system as well as external databases. You will take incoming telephone calls as well as make outgoing calls and give advice on the completion of forms or court procedures, providing excellent customer service.
You will make decisions on the most effective method of enforcement within the current guidelines and will use telephone and text message chasing and tracing tools.
You will also prepare cases for court hearings and serve court documents as part of this process. You will be given workload targets in terms of throughput and accuracy.
You will have the confidence to engage with Managers, Courts and other internal and external stakeholders to collect information, check facts, communicate or enforce judicial decisions.
Your Skills and Experience
You will be an excellent communicator both written and verbal, able to swiftly assess circumstances and adapt accordingly. You must be able to demonstrate empathy, be non-judgmental but focused on carrying out your role whilst fully respecting our customers. You will be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You will enjoy working in a busy environment with a desire to deliver proactive and effective customer service to people who may be in difficult situations.
For a full job description, please read the supporting document included below before applying.
Additional details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available, but arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, provided they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy.
Occasional travel to other courts: Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices.
Skilled Worker visa: From 22 July 2025, the Government increased the salary threshold for Skilled Worker visas. The starting salary for this role falls below the general salary threshold for sponsorship. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025, you qualify for relevant tradeable points, or you meet other criteria where a lower salary can be considered. If you believe you meet the eligibility criteria (in whatever way possible) and you have received a provisional job offer, please raise this during your vetting checks.
If you are applying for this role and you do not meet the new eligibility criteria for sponsorship, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules. For more information, go to www.gov.uk/skilled-worker-visa.
Yn falch o wasanaethu. Yn falch o gynnal cyfiawnder. Mae Swyddogion Gweinyddol Gorfodaeth a Chasglu Dirwyon Troseddol yn darparu gwasanaeth cwsmer, cefnogaeth weinyddol a gwasanaeth gwneud penderfyniadau ardderchog i adennill dirwyon troseddol a chosbau ariannol a osodwyd gan y Llysoedd.
Eamd opciones a Mewn Iawn / About Us
Mae Enforcement yn swyddogaeth allweddol o fewn GLTEF. Maen rhan ganolog o ddarparu cyfiawnder wrth weithio ochr yn ochr i’r llysoedd troseddol yng Nghymru a Lloegr i sicrhau bod parton sydd wediu heuogfarnu yn cydymffurfio dirwyon a chosbau ariannol eraill a osodwyd gan y llysoedd. Rydym hefyd yn gyfrifol am gydymffurfiaeth Gorchmynion Atafaelu a osodwyd gan Lysoedd y Goron a sicrhau y telir tacynnau Cosb Benodedig a gyhoeddwyd gan yr heddlu. Rydym yn chwilio am unigolion sy’n ymrwymedig i ddarparu gwasanaeth cyhoeddus ac sydd am wneud gwahaniaeth ym mywydau pobl i sicrhau cyfiawnder. Os oes gennych chi ddiddordeb mewn datblygu gyrfa gyda phwrpas go iawn, ymgeisiwch.
Eich rhan
Mae GLlTEF yn defnyddio amrywiaeth o ddulliau i sicrhau bod dirwyon troseddol a chosbau ariannol yn cael eu talu ac yn gwneud popeth o fewn ei allu i olrhain y rhai hynny nad ydynt yn talu. Byddwch yn gyfrifol am greu a diweddaru cofnodion ar ein system gyfrifiadurol fewnol ynghyd chronfeydd data allanol. Byddwch yn darparu gwasanaeth cwsmer ardderchog drwy ateb a gwneud galwadau ffn ac yn rhoi cyngor ar lenwi ffurflenni neu ddilyn prosesaur llys. Byddwch yn gwneud penderfyniadau ynghylch y math mwyaf effeithiol o orfodaeth gan gadw at y canllawiau cyfredol a byddwch yn defnyddio adnoddau olrhain ar gyfer negeseuon ffn a negeseuon testun. Byddwch hefyd yn paratoi achosion ar gyfer gwrandawiadau llys ac yn cyflwyno dogfennau llys fel rhan o;pras5; B <
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