Service Desk Engineer £27,000 - £30,000 Bolton - Office Based Flexible office hours (8am-4pm/9am-5pm/10am-6pm) 25 days holidays banks Pension/healthcare/life insurance after 6 month Key Responsibilities The role involves working on customer and internal projects as well as handling initial inquiries and incidents reported by Customers and internal staff. IT support is also required for more advanced technical support beyond the scope of a first-line support role. This includes diagnosing and resolving more complex technical issues & conducting in-depth troubleshooting Experience Server Support Microsoft Windows Servers 2016-2022 Microsoft 365 including SharePoint (Migrations and configuration) Active Directory DNS, DHCP, Group Policy, File & Print, Virtualisation technologies (Hyper-V & VMware) Microsoft 365 and Windows Server Backup Windows desktop operating systems Microsoft Office Applications Network Deployment and Configuration Setup, deployment and management of Firewalls, Switches, Wan & LAN networks (Draytek, UniFi, WatchGuard and Barracuda) Wi-Fi Management and configuration SER-IN