What's involved with this role: Customer Services Assistant Nuneaton 5282325 £12.21 per hour PAYE Initial contract anticipated 4 months This role is on-site with no hybrid working In order to apply for this role you will have experience of dealing with the public within a contact centre environment. The role: On behalf of a local council, we are seeking a Customer Services Assistant to assist in the provision of a high quality, customer-focused service to all customers contacting the Council both externally and internally and to ensure as many enquiries and service requests as possible are resolved at the first point of contact to maximise customer satisfaction. You will assist in dealing with all enquiries/requests, regardless of the method of submission in an efficient, effective, sensitive, and courteous manner, respecting the need for confidentiality. Key Responsibilities: Provide a first point of contact for visitors to the Customer Service Centre. Resolve customer enquiries received electronically and by post. Assist visitors in using self service facilities such as internet terminals, within the Customer Service Centre. Competent user of the CRM and other systems and procedures utilised within the service to ensure that the highest possible standards of customer service and accuracy of information are maintained. Take responsibility for obtaining all information necessary to deal effectively with all customer enquiries, only transferring the enquiry to others where this is appropriate. Update customers on the progress of their enquiries or service requests as appropriate. What the client is looking for: Previous experience contact centre experience. Previous experience of dealing with the public in difficult situations. Effective communication skills, face to face, over the telephone and in writing Ability to use basic computer software such as Microsoft Office, Internet Explorer, and email. How to Apply Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis —early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. AD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.