Lead and build a brand-new HR Shared Services function from the ground up!
Influence major HR transformation projects during a pivotal growth phase
About Our Client
Are you a transformative HR leader ready to shape and lead a high-performing HR Shared Services function? Do you thrive in fast-paced environments, managing complex change and embedding best-in-class HR operations?
We're hiring a Head of HR Shared Services to join our clients growing HR team during a pivotal time of transformation. Based in Manchester, this role offers the opportunity to design and build a standalone HR Shared Services function that delivers efficient, compliant, and effective support across the full employee lifecycle.
Job Description
Key Responsibilities:
Design and embed HR processes that ensure operational excellence and legal compliance
Lead the transition of key HR functions from Group support to an internal shared service model
Oversee the full employee lifecycle: onboarding, contracts, changes, offboarding
Optimise and support HR systems (HCM) implementation and continuous improvement
Manage accurate and GDPR-compliant HR data, reporting and audit processes
Deliver pensions, benefits, and payroll administration
Drive performance, SLAs, and KPIs across the shared services team
Partner closely with HRBPs and other internal teams for seamless service delivery
The Successful Applicant
What We're Looking For:
Proven leadership in a Head of HR Shared Services or HR Operations environment
Expert knowledge of UK employment law, HR compliance, pensions, and benefits
Strong experience with HRIS systems and process automation
Demonstrated success during periods of significant organisational change
Excellent analytical skills with a data-driven approach to decision-making
Confident communicator with excellent stakeholder engagement skills
Organised, agile, and capable of meeting tight deadlines under pressure
Experience working in a digital Retail / Tech / E-com would be highly advantageous
What's on Offer
Why Join Us?
Play a critical leadership role during an exciting period of business evolution
Lead end-to-end HR service delivery including HR admin, systems, employee lifecycle, benefits & pensions
Drive continuous improvement through technology, automation, and data-driven decision-making
Work closely with senior stakeholders and collaborate across HR, Recruitment, L&D, and IT
Be part of a business that values compliance, governance, and best practice.
Location: Manchester (Hybrid /Flexible)
Salary: Competitive + Excellent Benefits.
Contract Type: Full-time, Permanent
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