Job Role
Are you looking for a rewarding role where your skills can genuinely change lives? Do you want to support, motivate, and empower people to build a better future? If so, this could be the perfect opportunity for you.
We’re currently recruiting an Employment Support Officer to join our supportive and passionate team. In this role, you’ll provide practical advice, encouragement, and guidance to help participants overcome barriers to employment and move towards realistic, sustainable job goals.
You’ll manage your own caseload of participants, acting as their coach, mentor, and trusted point of contact throughout their journey to employment. By building strong, positive relationships, you’ll motivate and challenge individuals, helping them grow in confidence and secure lasting employment.
We’re looking for someone with excellent customer service skills who thrives in a target driven environment and enjoys motivating others. You’ll be proactive, resilient, and solution focused, with the ability to work independently and manage pressure when needed. While experience is important, we don’t expect candidates to tick every box what matters most is your ability to deliver first class support and your commitment to our aim of empowering lives and strengthening communities.
This is a truly rewarding role where you’ll use your strengths to influence positive change and where your unique experiences will help shape and improve the service we deliver.
In return for your dedication, knowledge, and commitment, we're offering a competitive salary range of £26,500 to £29,545 per annum (dependent on experience) with these great additional benefits:
• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Refer a Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits
There’s also the opportunity to progress your career within the Seetec Group.
Interested? There’s an easy to apply route below to upload your CV!
If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.
Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.
What it means to be employee-owned.
What our people say.
Location: This is an office-based role, working in Bournemouth
Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Closing Date: 11 May 2026
Key Responsibilities
* Meet and exceed agreed performance targets (KPIs)
* Manage a caseload of customers, using tailored strategies to help overcome barriers to employment
* Deliver a positive onboarding experience, ensuring strong engagement with the programme
* Meet required customer service standards
* Complete assessments to understand each customer’s circumstances, goals, and aspirations
* Provide basic self‑employment guidance where appropriate and refer to internal specialists
* Deliver tailored job‑search, CV, and interview support to match customers to suitable roles
* Proactively engage employers through digital channels (email, LinkedIn, Facebook, etc.)Market suitable customers directly to employers
* Build and maintain effective relationships with key stakeholders to maximise opportunities
* Contribute to continuous improvement and champion best practiceWork flexibly to meet service needs, including travel and occasional overnight stays
* Promote and comply with safeguarding and Prevent requirements
* Follow company policies at all times, including safeguarding, EDI, quality, health & safety, and ITUndertake any other reasonable duties appropriate to the role
Skills and Experience
Essential
* A basic understanding of self‑employment pathways
* Fully IT‑literate, with experience using Microsoft Office applications
* Experience working effectively in a target‑driven environment
* A proven ability to deliver services in line with contractual and quality standards
Desirable
* Understanding of the employability and recruitment sectors
* Experience providing information, advice, and guidance (IAG) to individuals
* A full, valid driving licence
Additional Information
SEETEC is one of the UK’s leading providers of employability and health services, supporting thousands of people to move into employment each year. Committed to empowering people to better their lives, Seetec supports individuals from all walks of life to enter and progress in the world of work.
We create and source jobs and opportunities, and by focusing on people’s strengths we raise aspirations and help them overcome their barriers to work and develop the skills that employers are looking for. Together, we open up a world of opportunity to individuals and organisations, supporting them with their aspirations today so they can thrive in the future.
Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.
Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of “Ex-Offenders” can be found on our website under “About us”
Seetec an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.