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Receptionist/administration assistant

Ilford
Permanent
Barnardos
Administration
Posted: 23 July
Offer description

Rugby District Administrator

Rugby District Children & Family Centres are a friendly welcoming service who work together with our partner agencies to support families and young people to achieve the best possible outcomes and improve their life chances. The service is tailored to local need with specific provision based on in-depth understanding of the local communities it serves. The Children and Family Centre service includes the following core elements: Coordination and administration of the designated Children & Family Centres, associated outreach provision and volunteer co-ordination; Provision of a range of stay, play and learn opportunities Service, locality and community development.

We are seeking to recruit an enthusiastic Administrator who will support our team at our Children and Family Centres which are based in Rugby District across our three Children and Family Centres: Claremont, Boughton Leigh and Long Lawford. You will be required to work across all three centres.

The post we are seeking to fill is for an Administrator working 30 hours per week, over 4 days, on a Monday, Wednesday, Thursday and Friday. Start time 8.30am; finish time 4.30pm. The salary band is £24,651 - £25,401 with candidates starting at the bottom of the scale (FTE for 36.25 hours per week), the pro rata equivalent for 30 hours per week is £20,400.

If you have any questions about the role please contact: Sara Rattenbury 07525804766 (Mon-Weds only)

Roles and responsibilities specific to this post:

The role of the Administrator will be to provide a friendly welcome to families and colleagues coming into the centre in person and on the phone. You would use local knowledge of the community and early help provision to signpost families to relevant support. As a member of a wider admin team across the district you would work together with the team to share ideas and solutions and offer a consistent approach. You would offer this support through a variety of means including: virtual platforms, by phone, and in person. All of our work is all about making the biggest impact during the best window of opportunity in a child's life.

Objectives of Service:

You will be a member of the wider admin team working across the Rugby District Group of Children and Family Centres. We are looking to appoint an experienced administrator who can work efficiently and effectively to deliver a range of administrative tasks.

The administrator is the touchstone of the service and the first point of contact in the Children and Family Centre. You need to be confident with good communication skills. You will be exceptionally organised, ensuring that reporting systems are followed and data is collected and input.

The Children and Family Centre staff team, led by a Children's Services Manager, includes our Administrators, Early Years' Practitioners, Volunteer Co-ordinator and our team of volunteers. We also work in partnership with a range of other services to support families including but not exclusive to Family Support Workers, Health Visitors, Midwives, Family Information Service, Parenting Project and Speech and Language therapists, who all bringing a rich mix of experience and skills to the work of each centre.

Job specific requirements:

It is especially important that the successful candidate is able to demonstrate experience of and/or an understanding of the following:

1. Highly proficient in all Microsoft packages
2. Being able to confidently input information on a database - training will be provided
3. Use of Outlook to diary meetings, room bookings with various partner agencies and schedule tasks, accuracy is essential
4. Dealing with information which is highly confidential, knowledge of GDPR
5. Meeting deadlines
6. Able to handle a varied workload
7. Confidence in communicating effectively with both internal and external audiences and our local community
8. Confident to open and close the premises, this includes as a lone worker
9. There are some physical aspects to the role, for example unpacking and storing items delivered, transportation of items across centres
10. Flexibility, for example, we may ask you to change the centre you are working from in the event of staff illness or annual leave

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification and Job Description: this should be done with an understanding of the context of the service described.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's . We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.

Benefits

Workplace Offer: What it means for you

The world of work has changed. We are understanding of what works best for our colleagues both current and future as we look to embrace this new way of working.

11. Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance.
12. The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
13. A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
14. Service related sick pay from day 1
15. Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
16. Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
17. Cycle2work scheme
18. Interest free season ticket loans
19. Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
20. 20% discount at Barnardo's stores
21. Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
22. Free access to round the clock employee assistance program for advice and support
23. Access to Barnardo's Learning and Development offer

*T&C's

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