Revenue Operations Analyst
Patsnap is a global, pre‑IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle, using domain‑specific AI to accelerate the creation of market‑ready products. With over 12,000 customers worldwide, including some of the biggest names in innovation, Patsnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead.
We have a vibrant and diverse team with offices in Singapore, Toronto, London, and Shanghai. Our hyper‑growth trajectory is powered by our people, and we are extremely proud of our company‑wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.
Role Summary
We’re looking for a Senior Revenue Operations Manager to join our agile RevOps team at Patsnap. In this role, you’ll support the Account Management, Marketing, Product, and Product Marketing departments. You will also manage, answer, and distribute all questions that come to the Revenue Operations team.
This is a hybrid position in our London, UK office with the expectation to work from the office up to 3 days a week. The role has the option to work hybrid throughout the week or fully in office.
What You’ll be Doing
* Support the Account Management, Marketing, Product & Product Marketing Teams by creating dashboards/reports from Salesforce to aid decision making.
* Review/improve all RevOps processes that impact Account Management, Marketing, Product & Product Marketing Teams by simplifying documents and always looking to find a better way.
* Send out regular information to the Senior Management team, which includes daily tracking of performance and monthly review of attainment rates.
* Own the marketing leads going into Salesforce – checking/reviewing the follow‑up of leads and any processes that need to be revisited.
* Act as the primary owner of questions from the organisation that come into the RevOps Team – review/answer/distribute/escalate as appropriate.
* Act as a back‑up for urgent client set‑up in our systems and urgent internal requests for access to our tech stack.
* Support with any other projects or data analysis as requested by your manager.
About You
* Commercially minded and can manage/ prioritise key tasks in a fast‑paced environment.
* 5 years+ experience at a SaaS company.
* Previous use of Salesforce, able to create dashboards & reports.
* Use of Outreach, Gong, ZoomInfo, Sales Nav would be advantageous.
* Organised – manage the incoming questions to Revenue Operations to either answer, delegate or elevate.
* Chair meetings and follow‑up on action points.
* Work across many parts of the organisation, including with teams in China, Singapore & Japan.
* Hands‑on with great attention to detail.
* Open‑minded – willing to learn and take on new challenges as the tech landscape is constantly changing.
What You’ll Love
* 25 days annual leave allowance + bank holidays (Additional time off based on service up to a maximum of 5 extra days).
* 2 company paid volunteering days.
* Eyecare voucher scheme.
* Private healthcare with Bupa Healthcare.
* Private pension with Scottish Widows.
* Parental leave policies.
* Perkbox benefit scheme, we aim to reward our Patsnappers for all their hard work as much as we can.
* WFH stipend.
* Cycle To Work scheme.
* Life Assurance.
* Payroll giving.
Our Values
* Integrity: We hold each other accountable for our actions.
* Leadership: We lead by example and inspire each other to reach for new heights.
* Openness: We are open and honest and share our ideas with care and consideration.
* Growth: We are lifelong learners who aspire to improve each day.
* Innovation: We seek out new ways to solve problems.
* Customer: Our customer is at the center of everything we do. Their success is our success.
Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws.
Even if you don’t meet 100% of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role! If you require any accommodations during the interview process, please email us at recruitment@patsnap.com so we can best support you.
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