Senior Tenancy & Support Officer Nottingham NG3 £14 per hour Monday to Friday | 9:00am - 4:30pm (7 hours per day, 30-minute unpaid lunch) About the Service This role is based within a 33-bed supported accommodation service for young refugees in Nottingham. Residents may experience language barriers and present with complex or emerging support needs. The service operates within a structured housing and regulatory framework, requiring high levels of professionalism, safeguarding awareness, and accurate record keeping. You will work as part of a team to ensure residents receive high-quality, person-centred housing support while progressing towards independence and sustainable move-on accommodation. The Role We are seeking an experienced Tenancy & Support Officer who can confidently manage both housing administration and structured support responsibilities. This role requires someone who can independently: Conduct tenancy sign-ups and explain tenancy agreements Submit and manage Housing Benefit and Universal Credit housing element claims Create person-centred support plans from scratch Develop detailed risk assessments from scratch Manage an individual caseload This is not a generic support worker position we are looking for someone confident in documentation, housing processes, and structured support delivery. Key Responsibilities Tenancy & Housing Management Conduct new tenancy sign-ups and clearly explain tenancy agreements and scheme policies Submit new Housing Benefit claims and manage ongoing Universal Credit housing element cases Liaise with local authorities regarding benefit queries or delays Support residents in understanding rent liabilities and preventing arrears Complete property inventory checks at move-in Assist with monitoring housing-related payments Assessments, Support Planning & Risk Management Conduct full initial needs assessments upon admission Create comprehensive, person-centred support plans from scratch Develop detailed and dynamic risk assessments from scratch Regularly review and update support plans and risk documentation Set outcome-focused goals with residents Ensure all documentation is accurate, compliant, and audit-ready Caseload & Resident Support Manage an individual caseload of residents Deliver structured keywork sessions Provide guidance, advocacy, and appropriate signposting Support residents experiencing language and cultural barriers Promote independence and move-on planning Safeguarding & Compliance Follow safeguarding policies and escalation procedures Respond appropriately to incidents and crisis situations Always maintain professional boundaries Ensure GDPR and confidentiality compliance Record and escalate notifiable incidents accurately Administration & Scheme Support Maintain accurate and confidential case management records Update internal systems daily Ensure files and documentation are inspection-ready Contribute to service monitoring and performance reporting Support the efficient day-to-day running of the scheme Essential Skills & Experience Proven experience within supported housing, housing support, or social care Experience signing up customers to new tenancy agreements Proven experience submitting Housing Benefit claims and/or managing Universal Credit housing element claims Demonstrable experience creating person-centred support plans independently from scratch Demonstrable experience completing risk assessments independently from scratch Experience managing a structured caseload Strong safeguarding knowledge Excellent written documentation and IT skills Ability to work within a multi-agency and legislative framework Enhanced DBS required Personal Attributes Compassionate and person-centred Organised and process-driven Professional with clear boundaries Resilient and solution-focused Committed to achieving positive outcomes for residents