Key Responsibilities
* Interprets policy coverages and determines if coverages apply to claims submitted, escalating issues as needed.
* Sets activities, reserves and authorises payment within scope of authority, settling claims in most cost effective and timely manner. Ensures prompt issuance of disbursements while effectively managing loss costs and claim expenses.
* Participates in performing investigations and evaluating claims through contact with insureds, claimants, witnesses and experts.
* Identify and escalate serious claim developments to management efficiently and effectively.
* Partners with legal counsel, account representatives, brokers, underwriters and insureds to develop a focused strategy for timely and cost effective resolution of claims.
* Develop and maintains strong broker relationships.
* Recognises need for negotiation, participates in planning strategy and negotiates within scope of authority.
* Analyses claims activity and prepares reports for management review.
* Responsible for input of data that accurately reflects claim circumstances and other information important to our business outcomes.
* Keeps current on relevant issues, regulations and trends.
* Comply with all applicable legal and regulatory requirements and ensure, at a level appropriate to the position, that appropriate measures are in place to ensure this compliance
* May perform additional duties as assigned.
Skills, Knowledge & Experience
* Knowledge of claims and insurance industry theory and practices.
* Developing technical expertise, product specific knowledge and negotiation skills.
* Ability to negotiate and settle claims effectively.
* Good interpersonal and communication skills. Ability to effectively interact with all levels of CNA Hardy's internal and external business partners.
* Ability to work independently. Good time management skills.
* Good analytical and problem solving skills. Demonstrates attention to detail.
* The ability to exercise independent judgment and make sound business decisions effectively.
* Knowledge of Microsoft Office Suite as well as other business-related software; experience with ECF and/or CLASS would be an advantage.
* Ability to adapt to change and value diverse opinions and ideas.
* Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position
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