Overview
Groups and Reception Support - MOXY Birmingham
This position is based on a part time (20 hours) contract.
Gross Salary: £13998 per year
Location: Coventry, England, United Kingdom (as applicable in listing)."
Responsibilities
* Quoting and building blocks for simple and straightforward groups at hotel level.
* Manage the operational preparation for all group bookings once the group has been handed over to the hotel from the groups desk.
* Prepare for all group arrivals with relevant rooming lists, arrival envelopes and any specific information requested by the client.
* Provide clear handovers to the team for all group bookings.
* Ensure all groups are paid before check-in.
* Maintain organized, accurate files on each group account and monitor the course of action for each account daily.
* Complete reservation checks for all individual reservations including updating all third-party information; ensure relevant alerts and routing are created.
* Ensure all pre-paid reservations and virtual cards have been charged.
* Ensure pre-arrival emails are sent to relevant guests.
* Schedule amenities as required.
Requirements / Qualifications
* Confident communicator comfortable in a fast-paced service-focused role.
* Proactive problem solver and team player, who builds a fun and relaxed environment that makes guests feel at home.
* Experience in the service industry is useful.
* Knowledge of hotel systems such as Opera and/or Micros is useful.
* Knowledge of Food Safety & Licensing laws is useful.
* Personal experience of travel and travel industry is useful.
* Clear communicator fluent in English (other languages a plus).
Desired Attributes
* Have high energy and a fearless do-it-yourself attitude
* Good with people and enjoy chatting with guests
* Skilled multi-tasker who can balance hard work with great service
* Know being relaxed isn't the same as being lazy
Benefits
* Health Cash Plan
* Discounted room rates for you and your Friends/Family at Marriott hotels worldwide
* Discount on Food & Beverages at Marriott hotels worldwide
* Enhanced Maternity/Paternity/Adoption pay
* Pension scheme
* Twenty eight holidays (annually increasing to max thirty three holidays)
* a personality assessment can be part of the recruitment process*
About the company
Hotel Co 51 is a fast-growing European hotel operator of Moxy Hotels, Courtyard By Marriott, Residence Inn, and AC Hotels by Marriott. For more information, visit hotelco51.com.
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