Advert
đź“Ť Redditch Head Office
đź•’ Full-Time | Permanent
🏢 Office-Based | 5 Days Per Week
Are you technically minded with strong customer support skills and an interest in construction technology and innovative equipment solutions?
We’re looking for a Technology Products Support Officer to join our Komatsu Technology Team based at our Redditch Head Office. This is an exciting opportunity to work with cutting-edge machine control and smart construction technology, supporting both customers and internal teams across the UK.
Who are McHale Komatsu?
At McHale Komatsu, we are proud to be one of the largest construction equipment distributors in the UK. We supply some of the world’s most exciting and innovative equipment, including Intelligent Machine Control (iMC) technology and Hybrid Excavators, helping customers improve efficiency and reduce environmental impact.
We’re passionate about supporting our local communities, developing our people, and creating an environment where enthusiastic and motivated individuals can build long-term careers within a well-respected and growing business.
Known for our quality, innovation and friendly culture, we are always looking for talented people to join the team.
What you’ll be doing:
1. Providing first-line technical support for Komatsu Technology products, including Komatsu iMC machines, Smart Construction products, 3DMG and aftermarket systems such as Topcon, Trimble, Leica and Tilt Rotators
2. Supporting customers and internal teams via telephone, email and remote access systems
3. Assisting machine operators, engineers and sales teams with product and software queries
4. Managing and responding to support requests through the ticketing system, ensuring agreed response targets are achieved
5. Producing reports and analysis relating to customer support activity
6. Building strong working relationships with customers and colleagues to deliver excellent customer service
7. Supporting the continued growth and effective use of Komatsu technology products across the business
What we’re looking for:
Essential:
8. Good knowledge of Microsoft Office packages, including Outlook and Excel
9. Strong technical aptitude with excellent problem-solving skills
10. Good interpersonal and customer care skills
11. Ability to work independently and manage workload effectively
12. Proactive and organised approach
13. GCSEs Grade A–C (or equivalent)
Desirable:
14. Previous experience in a similar support or technical role
15. Excellent IT skills
16. Experience using CRM systems
17. A consultative approach when supporting customers
18. Basic understanding of GNSS/GPS technology within earthworks or civil engineering environments
19. A willingness to continually learn and develop technical knowledge
Why join McHale Komatsu?
20. Opportunity to work with industry-leading technology and equipment
21. Supportive and collaborative team environment
22. Career development opportunities within a growing business
23. Work with innovative products shaping the future of construction technology
24. Be part of a reputable and well-established organisation with a strong people-focused culture
What we can offer you:
25. Competitive Salary
26. Employee Assistance Programme
27. On the job training and progression
28. Cycle2Work Scheme
29. Company Pension Scheme
30. Death in Service Benefit