Overview
One of the largest commercial FM & real estate providers globally have a requirement for an M&E manager to be based at one of the campus buildings for a Higher Education contract in East London. Working as part of a team and reporting into contract / account management, this role will take responsibility for day-to-day operations & delivery, ensuring compliance and reducing operational risk in partnership with the engineering team and support staff. Guideline salary for this position is £60,000 basic salary, along with company pension and a healthy training budget.
Responsibilities
* Provide operational capacity to react to unforeseen tactical operational issues, reducing risk and ensuring compliance
* Be the primary strategic and operational support point for the Account Director & Area Manager.
* Oversee operational activity in relation to key tactical operations requests across the contract.
* Oversee and fulfil all associated client reporting activities.
* Responsible for ensuring the team work to a transparent set of shared objectives.
* Provide subject matter advice and guidance to ensure the best delivery solution is delivered to the Client, including innovative and practical solutions
* Lead annual programmes, such as procurement and asset verifications in conjunction with key SLT members.
* Drive continuous improvement through leading tactical project delivery reviews.
* Drive superior account performance to support the client business and contractual objectives.
* Develop short and long term objectives to enhance service delivery levels, measure, deliver and report against these.
* Ensure full contract compliance on operational, risk, and compliance matters.
* Measure the contract's performance against agreed targets and scorecard compliance.
* Lead by example in all supply partner relationships, ensuring all team members are managing and partnering with vendors professionally and efficiently, building best in class relationships.
* Support supply partner management by leading any Hypercare requirement and Value for Money reconciliations.
* Ensure companies technology platform is optimised to support the client's operational needs and commercial value.
* In partnership with Service Managers and the wider Operational team, ensure all account Playbooks are evergreen and meeting the needs of the account.
Qualifications
* Candidates will be fully qualified in an engineering discipline (mech or elec), ideally through a full apprenticeship, and have at least 5 years experience in a Supervisory / Management position within a similar commercial / corporate environment.
* Along with core technical qualifications, additional training such as IOSH, NEBOSH, ILM, etc will be beneficial.
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