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Senior Operations Support Engineer, Stoke-on-Trent
Client: Liberty IT
Location: Stoke-on-Trent, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
3
Posted:
02.05.2025
Expiry Date:
16.06.2025
Job Description:
External Description: Senior Operations Support Engineer
Reach beyond with Liberty IT; for this is where you'll find the super challenges, where you'll be given the scope and the support to go further, dig deeper and fly higher. We won't stand over your shoulder. We won't get in your way. We certainly won't hold you back. You'll bring the expertise. We'll provide the platform to succeed. Ready? It's time to do your thing.
Who you'll be working with: The Operations Support Engineering team partners with business leaders and teams to provide an outstanding technical and work environment for all employees. The team undertakes a variety of jobs across desktop, AV, and facilities support.
Responsibilities:
1. Play a lead role in projects focused on enhancing Liberty IT's office environments, desktop and device hardware and software, and digital communications and connectivity for different meeting experiences (in-person, hybrid, virtual).
2. Facilitate project delivery, ensure team members own, score, and deliver tasks or stories, and communicate progress regularly.
3. Contribute to Liberty IT's energy efficiency initiatives.
4. Mentor and guide junior team members.
5. Partner with employees to maximize business value.
6. Promote continuous improvement and best practices to ensure employee safety and security.
7. Review and contribute to engineering and operations standards.
8. Grow knowledge of IT systems, networks, digital communications, hardware, and office environment best practices.
9. Assess and adopt new solutions using a data-driven approach.
10. Share knowledge through internal tech talks, blogging, and external events.
Technology Support Responsibilities:
1. Maintain and optimize software and hardware during office hours.
2. Support new hire setup, including device and desk setup.
3. Respond to and resolve support requests and tickets.
4. Proactively develop solutions for recurring issues.
5. Manage on-site, hybrid, and remote AV and digital communications tools.
6. Support office environment, space management, and intra-office moves.
7. Lead energy efficiency initiatives.
Essential Criteria:
* Minimum five years' experience in supporting large-scale office environments.
* Experience in delivering software, hardware, and office environment projects.
* Knowledge of agile practices.
* Experience in continuous improvement initiatives.
* Partnering with end-users to resolve issues and create solutions.
* Current industry-recognized certifications.
Desired Criteria:
* Participation in knowledge sharing activities.
* Experience in building customer-centric solutions.
What’s on offer:
* Health insurance, life assurance, income protection.
* Employee discounts, bonuses, pension.
* Flexible working and work-life balance with hybrid remote/in-office culture.
* Opportunities for learning, promotion, and recognition.
Liberty IT is the tech wing of Liberty Mutual Insurance, committed to engineering excellence, cloud solutions, and high stability systems. Recognized as a great place to work in the UK & Ireland, and for diversity and wellbeing.
We are an equal opportunity employer. Accommodations available upon request during recruitment.
If you're ready to advance your career, apply now via our careers page by clicking the Apply button below to Login/Register.
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