Technical Support Engineer (2nd Line – Microsoft 365 & Cloud Support) | £35k–£45k | Remote (UK) Join a growing, well-established business supporting a fully remote user base across a modern Microsoft cloud environment. We’re looking for a Technical Support Engineer to join a collaborative remote team, supporting day-to-day platform operations across Microsoft 365, identity, endpoint management, and cloud-based services. This is a hands-on role suited to someone with strong 2nd line support experience who enjoys troubleshooting user, platform, and cloud-service issues in a modern remote-first environment. You’ll work closely with internal teams to resolve incidents, improve processes, and support a seamless experience for users across the business. What You’ll Do Provide 2nd line support to a fully remote user base across Microsoft 365 and cloud-based platforms Troubleshoot user access, authentication, device, mail flow, and connectivity issues Support Microsoft 365 services including Exchange Online, Teams, SharePoint, and Entra ID Manage onboarding/offboarding processes including user provisioning, permissions, and device setup Support endpoint configuration, device management, and remote user support activities Investigate and resolve issues across cloud platforms, identity services, and business applications Assist with system changes, software deployments, upgrades, and operational improvements Support security-related processes including endpoint protection, patching, and access control Work closely with internal IT teams to improve support processes and user experience Maintain clear documentation, knowledge articles, and troubleshooting procedures What We’re Looking For 3 years’ experience in a 2nd line support or Microsoft 365 support role Strong experience supporting remote users in a cloud-first environment Hands-on experience with Microsoft 365, Exchange Online, Teams, and Entra ID Experience with user provisioning, device setup, access management, and endpoint support Good troubleshooting skills across authentication, connectivity, and cloud-based services Familiarity with Microsoft security and endpoint management tools is beneficial Strong communication skills with the ability to support both technical and non-technical users Comfortable working independently within a fully remote team environment Proactive mindset with a focus on continuous improvement and user experience Benefits £35k–£45k salary Fully remote working (UK-based) Flexible working environment Exposure to modern Microsoft cloud technologies Ongoing learning and development opportunities Collaborative and supportive team culture Opportunity to grow within a modern cloud-first environment