Job Description
Housing Manager-(251992)
Description
Housing Manager - Home Ownership Income
Starting salary £32,000, plus great benefits including Health cash plan
Permanent, Full time (37.5 hpw), typically 9:00am – 17:00pm (Monday – Friday)
Leeds, East Coast and Yorkshire
We can’t offer a CoS for this role
Home, a place where you belong
This is a great job opportunity for a Housing Manager to join Home Groups awesome housing team with the East Coast & Yorkshire region. As our Housing Manager, you’ll be the face-to-face customer support to our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities. It is an ideal job for someone who has a passion for income collection and sustaining communities. You may already have extensive experience as a generic Housing Manager, Leasehold Manager or experience of income collection within another sector.
What’s in it for you?
1. 34 days leave, pro-rated (including bank holidays and a “me day”)
2. Paid time off for volunteering
3. Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
4. Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
5. Career path with development and an excellent training package
6. Excellent benefits and rewards including supermarket discounts and travel expenses
What you’ll do
7. You will work through arrears cases for our general needs, shared ownership and leasehold customers including managing service charge accounts and other payments for homeowners, within East Coast & Yorkshire Region and decide on the necessary course of action.
8. You will provide advice and support to residents regarding service charges and homeownership queries.
9. Work with finance teams to ensure service charges are correct and timely reconciliation of accounts
10. You will work on specific campaigns to reduce arrears, such as targeted work with customers in a locality.
11. You will work closely with our Financial Inclusion Telephone Team and Specialist Function Managers and external partners to discuss accounts and to support customers.
12. You’ll progress legal paperwork such as notices and prepare witness statements for rent arrears cases and homeowners at court.
Why join us
This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!
You have
13. You will have a background in income protection & arrears management processes including legal action for non-payment of service charges or rent.
14. You will have the ability to explain and manage annual service charge budgets, actuals and reconciliations.
15. Ability to interpret different types of tenures.
16. Understanding of responsibilities between landlord and leaseholder for repairs and upkeep.
17. You’ll understand housing management, housing law, universal credit and housing benefit.
18. Knowledge of best practice in responding to leaseholder disputes and complaints
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
19. Hybrid working which involves working from home, in the community or your nearest local office.
20. You'll manage your own diary and be accountable for achieving KPI’s.
21. You will need to be able to drive and have access to a vehicle insured for business purposes. Don’t worry, we’ll pay your business mileage to cover this use!
22. You’ll need an Enhanced DBS check done and we pay for that.
Find out more
Click