Entry Level Sales Roles
Competitive + Bonus + Benefits
Slough, UK
Permanent full time
Are you someone who thrives on building relationships, solving problems, and delivering excellent customer experiences? Do you want to be part of a collaborative, people-first company where your work really matters? If so, we’d love to hear from you!
We’re looking for a Customer Renewals Associate to join our dynamic team at IRIS Software Group. In this role, you’ll be working with our existing customer base – supporting them through the renewal journey, resolving any issues, and helping them get the most from our products.
What you'll be doing:
* Managing a portfolio of existing customers, guiding them through their renewal process
* Building strong relationships to drive satisfaction, loyalty, and long-term retention
* Proactively identifying at-risk accounts and working to reduce churn
* Collaborating with internal teams including Sales, Customer Success, and Product
* Providing accurate renewal forecasts and maintaining detailed CRM records
* Spotting opportunities for upsell or cross-sell and passing leads to the relevant teams
What we’re looking for:
* Previous experience in customer service, renewals, account management or retention
* Confident communicator – you’re great at building rapport and managing tricky conversations
* Organised and proactive with great attention to detail
* Driven by targets, outcomes and keeping customers happy
* Bonus points for experience working in the software/SaaS industry
What you’ll love about IRIS:
At IRIS, we’re all about people, purpose, and progress. You’ll join a welcoming team with plenty of support, training, and opportunities to grow your career. We offer:
* Hybrid working and flexibility
* A values-driven culture where you’re encouraged to be yourself
* Ongoing learning and development
* Competitive salary and benefits
How we’re hiring:
We're running an in-person assessment centre for this role at our Slough office. It’s a great opportunity to meet the team, get a feel for our culture, and show us who you are beyond your CV. The session will include group tasks, a short interview, and some fun challenges designed to bring out your strengths!
🗓 Our next assessment centre is scheduled for week commencing 4th August between 10:00am – 2:30pm, so please ensure you're available this week (It will only be on one of the days