Position Details
Full time, Permanent employee, Hybrid role with flexible working options.
Location
London, United Kingdom
Job Summary
QBE Europe seeks a Senior Business Analyst to join a transformation and technology company, helping to shape modernisation initiatives and deliver high value to customers. The role focuses on understanding business needs and desired outcomes to support growth.
Responsibilities
* Put the customer at the centre of the role with an intimate understanding and anticipation of customer needs.
* Anticipate future challenges and opportunities to deliver long‑term value.
* Analyse and challenge business problems, opportunities and needs to drive out what’s really needed.
* Understand the business and technology vision to prioritise and align key outcomes.
* Collaborate with stakeholders (Product Owners, Developers, Testers, Scrum Masters, Solution Architects, Project Managers) to assist in the delivery of value.
* Plan and approach analysis activities purposefully with clearly defined outcomes.
* Lead and deliver analysis activities: break down complex problems into manageable components (Epics, User Stories, Business Requirements).
* Define and document functional and non‑functional requirements.
* Develop process maps and target operating models to enhance clarity and efficiency.
* Conduct data analysis and definition, developing data dictionaries and data models.
* Validate solutions against acceptance criteria through test planning, execution and coordination.
* Partner with architects or development teams to produce design specifications.
* Continuously review and assess solution delivery to ensure it meets business requirements.
* Embrace, challenge and evolve standards and practices around ways of working.
* Drive continuous improvement within scrum or project teams through active participation in ceremonies and meetings.
* Balance and prioritise workload, escalating conflicting demands where necessary.
* Contribute to risk management by raising, reviewing, monitoring and supporting mitigation.
Qualifications
* Proven experience as a senior business analyst or in a similar strategic role.
* Strong ability to support stakeholders through change initiatives.
* Insurance industry experience with a deep understanding of its challenges and opportunities.
* Excellent communication skills and a collaborative mindset.
* Strong proactive problem‑solving ability.
* Empathetic approach to understanding and addressing customer needs.
* Comfortable working in fast‑paced, evolving environments with capacity for managing ambiguity.
* Capable of fostering a culture of learning and applying new insights.
* Knowledgeable about heterogeneous technologies and mainstream IT architectures.
* Expertise in defining business analysis approaches for complex programs and projects.
* Able to maintain impartiality and provide balanced perspectives.
* Proactive in identifying potential issues and taking preventative or corrective action.
* Self‑driven, with a strong sense of urgency and focus on delivering results.
* Experience mentoring, coaching and developing members of an analysis team.
* Experience working in Agile or DevOps environments.
* A relevant professional qualification is highly desirable.
* Business Management, Business Process Modelling, Change Management, Critical Thinking, Customer Service, Information Technology Applications, Intentional collaboration, Managing performance, Prioritisation, Process Improvements, Project Planning, Requirements Gathering, Risk Management, Sourcing Analytics, Stakeholder Management.
Benefits
* 30 days holiday per year with the option to buy up to 2 additional days.
* Flexible working – part‑time, job share or compressed hours.
* Pension – automatic enrolment and employer contribution of 10% of basic salary.
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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