The role
Income Officer- Local Operations will include:
* Support the day-to-day delivery of excellent customer service functions within income services by engaging with customers in the local community
* Ensure that all revenue accounts are effectively managed ensuring that complex cases are resolved and supported
* Ensure the provision of an effective income advisory service in line with the prescribed policies and practices focusing on income maximisation, welfare advice and effective support to residents
* Meet all legislative and regulatory requirements for income management activities
* Develop, build and maintain relationships with key stakeholders, residents, staff and external agencies including income and letting teams
Skills and experiences
* NVQ3 in relevant area (e.g. business administration, customer service)
* Proven experience of administration relating to customer service and complaints
* Previous experience analysing and diagnosing problems and implementing effective solutions
* Proven knowledge of relevant regulations, legislation and good practice
* Knowledge of housing management/debt collection and related issues
* Ability to work independently in community
* Travel is a requirement of the role; therefore, a full valid driving licence is essential
Why work for us?
We are a not-for-profit housing association and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
* 25 days annual leave (rising to a maximum of 30 days) plus public holidays
* A pension scheme with employer contributions from Sanctuary
* Life Assurance
* Employee Advice Service including counselling
* Cycle to Work scheme
* Voluntary health plans
* Employee discounts
* Wellbeing support and tools
* Employee recognition scheme
* Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
* Role salary is £32,887 (rising to £34,617 after 12 months, subject to satisfactory performance)
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