Customer Service Advisor
People Solutions are delighted to be supporting our long-standing client in Motherwell, who are now looking for three Customer Service Advisors to join their team on a temporary ongoing basis.
This is an excellent opportunity for individuals with strong communication skills who thrive in a fast-paced, customer-focused environment.
Shifts:
Monday - Saturday: 8am - 6pm & Sunday: 8:30am - 5pm
Rates of Pay:
£12.75 per hour
Benefits
Your benefits as a Customer Service Advisor are:
* Competitive hourly rate with weekly pay
* Full-time hours on a flexible rota
* Supportive, friendly team environment
* Free on-site parking
* Immediate starts available
* Full training and ongoing support
* Gain valuable experience with a leading national organisation
Day to Day Duties:
Your duties as a Customer Service Advisor will be:
* Deliver exceptional customer service via phone, email, and live chat
* Handle a variety of customer queries and complaints efficiently
* Provide accurate information on products and services
* Liaise with internal departments to resolve customer issues
* Maintain accurate and detailed records of interactions
* Achieve individual and team performance targets
Essential Skills:
The skills you require as a Customer Service Advisor will be:
* Strong written and verbal communication skills
* Previous customer service experience (retail, office, or call centre)
* Confident using Microsoft Office (Excel, Outlook, Teams)
* Excellent multitasking and time management abilities
* Positive, professional, and proactive approach
* Flexibility to work across required shift patterns, including weekends
Desirable Experience:
* Previous experience in a contact centre or high-volume service role
Training:
* Initial training: Monday to Friday, 9:00 AM – 5:30 PM, for the first 3–4 weeks
* Once trained: Weekend working will be introduced on a rota basis:
o One full weekend (Saturday & Sunday)
o One weekend working either Saturday or Sunday
o Followed by two weekends off
This ensures fair rotation and a balanced schedule for all team members.
Apply:
* Do not miss out on this great opportunity to join a leading organisation with excellent training and progression support.
* Apply today, and a member of our recruitment team will be in touch!
People Solutions never charge candidates any fees or request deposits at any stage of the recruitment process