Better places, thriving communities.
ROLE: Regional Operations Manager – Integrated Facilities Management (IFM)
HOURS: 40 hours a week
LOCATION: Central London (EC3M 4BY); Hoxton, Fenchurch Street (London), Leatherhead (Surrey)
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Regional Operations Manager – Integrated Facilities Management (IFM) to lead the delivery of Integrated Facilities Management services across a portfolio of Aviva sites. This role is responsible for ensuring seamless coordination of soft and hard services, driving operational excellence, and leading high‑performing teams to deliver a safe, compliant and customer‑focused environment.
Role Responsibilities:
1. Oversee the delivery of IFM services across multiple sites, ensuring consistent performance in both soft services (e.g. workplace services, cleaning, front‑of‑house, catering) and hard services (e.g. M&E, building fabric).
2. Ensure all services are delivered in line with contractual obligations, KPIs and SLAs.
3. Lead, coach and develop a team of site‑based and mobile facilities professionals, including supervisors and service leads.
4. Build and maintain strong relationships to understand evolving needs and deliver tailored, value‑added solutions.
5. Conduct regular audits, risk assessments and incident investigations, implementing corrective actions as required.
6. Monitor and report on service performance, identifying trends and opportunities for improvement.
7. Participate in the regional on‑call rota to provide leadership support during emergencies or escalations.
Required Qualifications:
8. Proven experience managing IFM services across a multi‑site portfolio, ideally within a financial or professional services environment.
9. Excellent communication and stakeholder engagement abilities.
10. Commercial acumen with experience managing budgets and supplier contracts.
11. Flexibility to travel across the region as required.
What's in it for you?
12. High street discounts from thousands of well‑known retailers, gyms and more via our MiDeals platform.
13. Life cover of up to four times your salary.
14. Enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (with the potential for free shares).
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Shradha Singh at .