Scope of Work: The engineering support team will be responsible for: 1. On-Site Technical Support (Floor Walking): + Daily presence of 4 field engineers across multiple locations (Exeter HQ, Plymouth, Winfrith, and other satellite offices). + Engineers must be mobile and able to travel across the region to respond to incidents and support requests. + The starting points from the engineers should be varied (for example, 2 engineers starting from HQ in Exeter, 1 starting from Plymouth and 1 starting from Winfrith) 1. Device Replacement & Stock Management: + Coordinating secure swap-outs of failed devices using a pre-approved pool of replacement laptops/desktops. + Ensuring failed devices are securely retrieved, logged, and returned for repair and reintegration into stock. + Maintaining chain-of-custody and asset tracking for all hardware movements. 1. Security & Compliance: + All engineers must hold NPPV3 clearance. 1. Reporting & Coordination: + Daily coordination with BT Project Manager, who will act as the central point of contact. + Engineers must provide daily activity logs, incident reports, and escalation summaries.
* Minimum of 4 engineers with demonstrable experience in enterprise OS deployments, preferably within secure or regulated environments.
* Engineers must be capable of performing full device imaging, BIOS configuration, and troubleshooting of hardware/software failures.
* Must be NPPV3 cleared and trained in secure handling of police IT assets.
* Ability to work independently across multiple sites and respond to dynamic support needs.
Complexity Justification: This project involves high-stakes deployment, requiring not only technical proficiency but also strict adherence to security protocols. The engineers must be capable of performing tasks beyond basic plug-and-play support, including secure imaging, diagnostics, and sensitive asset handling. The operational impact of failed upgrades is significant, and the support provided must ensure continuity of police services
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