Job Description
Administrator / Customer Service Administration Assistant & Coordinator with excellentadministrative, organisational and communication skills, strong Word and Excel competency and great attention to detail is required for a well-established company based in Lowestoft, Suffolk.SALARY:£23,809 pro rata + Benefits (see below)LOCATION:Lowestoft, Suffolk (NR33) / Hybrid Working AvailableJOB TYPE:Part-Time, PermanentWORKING HOURS:20 hours per week over 5 days, Monday to FridayJOB OVERVIEWWe have a fantastic new job opportunity for anAdministrator / Customer Service Administration Assistant & Coordinator withexcellent administrative, organisational and communication skills, strong Word and Excel competency and great attention to detail.Working as theAdministrator / Customer Service Administration Assistant & Coordinator you will be acting as a point of contact for customers, clients or suppliers via email, over the phone or via web chat to resolve online ordering queries and providing an aftercare service.As theAdministrator / Customer Service Administration Assistant & Coordinatoryou will have a positive, enthusiastic and self-motivated attitude and will be a team player with the ability to respond well to a constantly changing environment.APPLY TODAYIf this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.DUTIESYour duties as anAdministrator / Customer Service Administration Assistant & Coordinator will include:Setting up new client and contact loginsSetting up new parts/kits and new brands for online orderingActing as a point of contact for customers, clients or suppliers via email, over the phone or via web chat to resolve online ordering queriesYou will coordinate with the planning and installation team to book subsequent fitting of partsWhere relevant, you will provide real-time scheduling support by booking appointments and preventing conflictsAssisting the online ordering department lead with price reviews and regular cleansing of outdated visuals and dataInvoicingYou will take ownership of assigned tasks, manage customer expectations and ensure consistent and clear communication with both colleagues and customersYou will contribute to team effort by accomplishing related results as neededTogether with the internal sales team, you will build, develop and promote collaborative relationships with clients, establishing their requirements and managing expectationsYou will coordinate and manage customer orders and projects which require central administration and controlYou will attend training and development relevant to your job role in order to commit to delivering best-in-class services to all customersCANDIDATE REQUIREMENTSExcellent communication and organisation skillsHigh levels of accuracy and attention to detailHave a good geographical knowledge of the UKStrong Word and Excel skills - IT & digital capability are necessary for the performance of your roleAble to work to deadlinesAbility to respond to constantly changing environmentBENEFITSOngoing support and trainingFree onsite parkingHybrid working arrangements availableCompany RewardsEmployee Discount Scheme with over 800 retailersFun and friendly working atmosphereContributory pension schemeFree fruit onsite and numerous healthy living initiativesGenerous annual leave1 paid day for volunteeringEmployee Assistance SchemeCompany Events (Summer and End of Year social functions)Cycle to Work SchemeHOW TO APPLYTo be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.JOB REF: AWDO-P13688Full-Time, Permanent Admin Jobs, Careers and Vacancies.
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