Overview
Salary: £24,595 per annum. Location: Darent Valley Hospital, Dartford, Kent, DA2 8DA. Hours: 37.5 per week, Monday to Sunday. Application deadline: 23 March 2026. Interviews: 2 April 2026.
We are looking for an enthusiastic Shop Manager to lead the day to day running of our charity retail shop and help maximise income to support ellenor’s vital work. You will manage shop operations, staff and volunteers, ensuring excellent customer service, strong visual merchandising, and a welcoming environment for everyone who visits or supports the shop.
Key responsibilities
* Deliver outstanding customer service and maintain a professional shop environment.
* Manage daily shop operations including opening/closing, banking and daily returns.
* Ensure donated stock is prepared, priced and displayed to maximise sales.
* Monitor stock levels and maintain attractive, merchandised shop displays.
* Support, motivate and manage staff and volunteers, including performance reviews.
* Maintain high standards of cleanliness, organisation and health & safety.
* Monitor shop performance against targets and identify opportunities to increase income.
* Promote Gift Aid and drive sales growth.
* Act as an ambassador for ellenor within the local community.
Essential requirements
* A positive team player who can engage with staff, volunteers and customers.
* Self-motivated with the ability to work independently and prioritise tasks.
* Honest, reliable and flexible in working hours when needed.
* Well-organised with strong timekeeping and a professional appearance.
* Committed to the values and mission of ellenor.
Additional information
If you’re passionate about retail and making a difference in your community, we’d like to hear from you.
UK Immigration: ellenor is not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.
How to apply
By online application only. Please note: CVs without a cover letter will not be considered.
Applications will be reviewed, and interviews conducted on an ongoing basis. Therefore, if you are interested, kindly submit your application at your earliest convenience as the vacancy may close prior to the closing date.
Additional forms / Accessibility
For those who may require a reasonable adjustment at interview or during employment, you may. We only ask applicants to disclose convictions which are not yet spent under the Rehabilitation of Offenders Act 1974. If you need to check if you need to declare a conviction to us you may check this online here.
If you require any assistance during this process please email HR at or call 01474 538 555.
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