Provide day-to-day technical support for warehouse and office users, resolving issues related to computers, handheld scanners, printers, and other IT equipment.
* Monitor, maintain, and troubleshoot network connectivity, Wi-Fi, and system access in the warehouse environment.
* Set up and configure new hardware and software for staff, ensuring proper functionality and security compliance.
* Assist in managing user accounts, passwords, and access permissions in accordance with company IT policies.
* Support and maintain warehouse management systems (WMS), ensuring operational continuity for the logistics and operations teams.
* Log, track, and document all IT support requests and resolutions using the company’s ticketing system.
* Coordinate with external vendors or the central IT team for escalated technical issues or system upgrades.
* Conduct routine checks on IT equipment in the warehouse to prevent downtime.
* Provide basic IT training and guidance to warehouse staff on the proper use of systems and equipment.
* Support software updates, backups, and preventive maintenance tasks as required.
Experience and qualifications:
* Diploma or degree in Information Technology, Computer Science, or a related field.
* Minimum 1–2 years of experience in IT support, preferably in a logistics, warehouse, or industrial environment.
Skills and knowledge:
* Strong understanding of Windows operating systems, MS Office, and common enterprise applications.
* Hands-on experience with hardware troubleshooting (PCs, printers, scanners, mobile devices).
* Basic knowledge of networking (LAN, Wi-Fi, routers, switches).
* Familiarity with warehouse management systems (WMS) or ERP systems is an advantage.
* Excellent problem-solving and communication skills with the ability to work under pressure.
* Ability to collaborate effectively with non-technical warehouse and operations staff.
* Willingness to work on-site and occasionally outside normal business hours for urgent support