Job Description
IT Helpdesk Technician
Derby
Permanent
£27,000 Base + Benefits
IT Helpdesk Technician needed for an established + expanding IT solutions business based in Derby.
This is a permanent, Full time position working on site from the companys head office in Derby. Start ASAP ideally in March/April 2026.
Prior experience of working in an IT Support, Helpdesk, or Service Desk role including repairing/supporting IT equipment and hardware.
Key skills, experience + duties will include:
* Providing remote IT Helpdesk Support to customers by phone, email + chat.
* Hardware diagnostics, repairing returned hardware, testing + configuring bespoke software solutions.
* Liaising with suppliers to manage stock, managing shipping, dispatch + logistics.
* Working knowledge of Windows + Android operating systems, MS Office + CRM systems preferred.
* Experience of EPOS systems + related hardware is advantageous but not essential.
* Soft Skills: logical, work ethic, eye for detail, organisation, prioritisation, communication, self-motivated, collaborative.
* Out of Hours support on a team rota basis (typically 1 week in 5).
* Benefits include: 25 days holiday (plus BHs) + day off on your birthday + pension + life insurance + health care + OOH bonus + More!