Overview
Lead Service Transition Manager role at UK Home Office. You will bridge the gap between projects and ongoing service operations, ensuring new or changed IT services are robust, reliable, and deliver the performance users expect. Apply rigour to service implementation, manage stakeholders across teams and suppliers, and ensure services meet industry, government, and Home Office standards. This is a unique opportunity to shape the future of IT service delivery, mentor junior colleagues, and contribute to a professional community of practice that drives continuous improvement across the Home Office’s IT Operations.
What you will do
* Enable the process to transition projects to live service in a safe and structured manner, engaging with project and operational teams to ensure a standard set of transition gateways are met.
* Ensure and assure that the required people, processes, suppliers and tools are in place to accept new services.
* Drive work forward to meet delivery deadlines, without compromising quality of delivered service.
* Make recommendations on rollout approaches, acceptance planning, handover requirements, quality assurance activities and early-life support.
* Work collaboratively by establishing and maintaining strong relationships with project teams, Service Management and third-party suppliers to solve problems and overcome obstacles.
* Drive the transition process, including prioritisation, risk management and dependency activities, communicating effectively with a range of stakeholders to convey the acceptance criteria and the issues to be addressed, regularly reporting senior stakeholders, to ensure effective transition.
* Onboard the new service onto the Home Office ServiceNow ITSM tooling working effectively with project teams, the Service Architect, support teams, technical teams and commercial teams to ensure that all parties have a thorough understanding of the service that they are providing or consuming.
* Proactively improve stakeholder understanding of the transition and acceptance process, identifying areas of improvement.
What you will bring
* Designing and managing changes to services, creating associated documentation, and applying expertise in Oracle Fusion (Lead Criteria).
* Producing high-quality deliverables across a variety of contexts and environments, consistently meeting expectations and deadlines.
* Applying a structured and methodical approach to problem solving, ensuring efficient and effective resolution of issues.
* Communicating effectively and setting expectations with stakeholders, both internal and external to your direct team and the Home Office.
* Designing, owning and maintaining processes and procedures, including the proactive development of service transition and acceptance documentation.
* Working within enterprise-scale IT transition teams, adhering to industry best practice and governance standards.
Additional Information
This role requires SC clearance. To meet national security vetting requirements, you typically need to have been resident in the UK for at least three years. Unfortunately, we cannot offer sponsorship.
Your CV and Personal Statement will both be assessed. Your Personal Statement should clearly evidence your experience against the essential skills, using the STAR method (Situation, Task, Action, Result). Make full use of the word count to create a comprehensive and compelling application - STAR - https://lnkd.in/gs8mx4WN
Useful support on Home Office recruitment process including Success Profiles tips video, Personal Statement tips, Video/Interview tips video - Applying - Home Office Careers
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology and Strategy/Planning
* Industries
* Government Administration
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