We are looking for a proactive and customer-focused Customer Service Administrator to join our team. You will be the first point of contact, providing support over the phone, via email and through our job management system. This role is crucial in ensuring customer queries are handled efficiently and directed to the right department for resolution.
Key details about the role include:
* Wage: £15,704 for your first year, then could increase depending on your age
* Hours: Monday - Friday, 08:30 - 17:00 (30 minute lunch break per day), 40 hours a week
* Start date: Monday 10 November 2025
* Duration: 1 year
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The key responsibilities of this role include:
* Answer incoming customer calls, resolving basic issues where possible and transferring queries to the appropriate department.
* Manage internal mailboxes by responding to customer queries promptly and liaising with relevant teams to achieve the right outcome.
* Monitor and manage the customer job management system, resolving first-line issues and escalating more complex cases as required.
* Maintain accurate records of customer interactions and ensure issues are followed through to resolution.
* Deliver excellent customer service by handling all interactions professionally, empathetically, and efficiently.
* Support with general administrative tasks as required to ensure smooth team operations.
* Assist in preparing and processing customer orders to ensure accuracy and timely delivery
Where you'll work
UNIT 9 RAC TRADING ADDRESS, PARK ROAD, FARINGDON, SN7 7BP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills, including:
* Using a range of questioning skills to build rapport and determine customer needs
* Communicating effectively with customers through various channels
* Providing clear explanations and offering options to help customers make choices
* Organising yourself and prioritising your workload to meet deadlines
* Demonstrating patience, calmness, and understanding of the customer’s point of view
Requirements
To be eligible for this role, you will need:
* GCSEs in maths and English (grade level 1 pass or 2/E)
* Relevant qualifications and industry experience are desirable, but not essential
Skills
The ideal candidate will have:
* Customer care skills
* Analytical skills
* Logical thinking
* Initiative and a non-judgemental approach
About this employer
Fleet Witness provides advanced fleet tracking, video telematics, and vehicle safety solutions for commercial operators. We combine cutting-edge technology with a consultative approach to help clients improve efficiency, reduce costs, and stay compliant.
There are opportunities for progression into more senior roles as the business expands.
Kirsty.Quittelier@newcollege.ac.uk or 07564576155.
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