Your newpany
A large, well‑established UK organisation is seeking an IT Service Desk Analyst to join their expanding IT function. The organisation ismitted to providing high‑quality technical support to its workforce and is investing significantly in improving its IT service delivery, stability, and customer experience. You will be joining a collaborative, supportive, and customer‑focused technology team with a strong reputation across the business.
Your new role
As an IT Service Desk Analyst, you will be part of a busy team providing 1st and 2nd line support to employees across the UK. Your role will include:
1. Handling incidents and service requests via phone, email, portal and walk‑ins
2. Providing troubleshooting and technical support across Windows OS, M365, MS Office, networks and mobile device management
3. Participating in major incident support and escalating issues when required
4. Maintaining accurate logs and updates within the IT Service Management tool
5. Supporting site setups, relocations and demissioning activities
6. Contributing to IT projects and continuous improvement initiatives
7. Ensuring adherence to IT policies, standards and procedures
8. Working as part of a rota to ensure full desk coverage during operational hours
This position may occasionally require travel to other business sites across the UK to provide on-site support.
What you'll need to succeed
To be successful in this role, you should have:
9. Experience within an IT service support or service desk environment
10. Strong technical understanding of IT systems, applications and end‑user devices
11. Hands‑on experience supporting Windows OS, MS Office and M365
12. Knowledge of networking and mobile device management tools
13. Ability to work in a fast‑paced, customer‑focused environment
14. Strongmunication, problem‑solving and documentation skills
15. A methodical, organised approach and the ability to work to deadlines
16. ITIL Foundation certification (desirable)
What you'll get in return
In return, you will receive:
17. Apetitive day rate
18. Exposure to major IT projects and a wide range of technologies
19. A supportive and collaborative team culture
20. The chance to contribute to continuous improvement and service excellence