Step into a leadership role and help shape the future of our services We are pleased to offer an internal opportunity for a motivated and experienced colleague to step into the role of SPA and Business Support Team Lead. This role plays a vital part in the day-to-day operational management of the SPA and Business Support teams within a defined locality, supporting both service delivery and team development. As Team Lead, you will provide line management to the Senior Community Health Navigators, overseeing workload allocation, performance management, absence management, regular one‑to‑ones, appraisals and training. You will be instrumental in supporting your team to deliver high‑quality services and continuously improve ways of working. This is a fast‑paced and rewarding role that requires strong organisational and communication skills, along with a proactive and collaborative approach as part of a wider team. You will have regular contact with clients and a range of internal and external stakeholders, so confidence, excellent interpersonal skills and the ability to build effective working relationships are essential. A respectful and empathetic approach is key, as the role involves managing sensitive, complex and confidential information with care and professionalism. The successful post holder will communicate clearly and effectively across the organisation, demonstrating leadership, diplomacy and discretion at all times. This is an excellent development opportunity for colleagues looking to progress into a leadership role and make a meaningful impact within our service. Why apply? This is an excellent opportunity to take the next step in your career and have a meaningful impact on both service delivery and team development. As SPA and Business Support Team Lead, you will have the chance to build on your existing knowledge of the organisation, lead and support colleagues, and help shape how our services operate at a local level. The role offers valuable leadership experience, regular stakeholder engagement and the opportunity to influence positive change, making it ideal for someone looking to grow, challenge themselves and contribute to ongoing service improvement within our organisation. What You'll Be Doing: Lead the day‑to‑day operational management of the SPA and Business Support teams within the locality Ensure services are delivered safely, efficiently and in line with clinical priorities, performance targets and customer service standards Monitor resources, telephony activity, referrals and appointment scheduling, escalating risks as required Work closely with the Deputy Service Manager to identify service gaps, manage budgets, support performance reporting and respond to operational incidents Provide direct line management to Senior Health Navigators, including recruitment, induction, workload allocation, performance and absence management, and staff development Develop, review and maintain effective administrative processes, acting as a local subject matter expert Support audits and ensure learning from incidents, Datix investigations and service user feedback is embedded into practice Communicate effectively with internal and external stakeholders, handling sensitive and confidential information with professionalism and empathy Chair locality SPA meetings and ensure clear communication and information cascades across teams Work flexibly and provide cover for colleagues as required to maintain service continuity and priorities Please see job description attached for full details of the role. Package Description As a SPA and Business Support Team Lead, you’ll be part of our valued team based at Peasedown - Unit 7. You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including: A salary of £31,057 FTE with access to our group pension Free tea, coffeeand milk at your base location Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year Essential GCSE Maths and English at Grade A–C (or equivalent) Qualification in supervisory or line management or equivalent experience (NVQ Level 4 or above) At least 2 years’ administrative or clerical experience Proven experience of direct line management and leading a team or service High level of IT literacy, including Microsoft Outlook, Word and Excel, with accurate keyboard skills Strong organisational, planning and prioritisation skills, with the ability to meet deadlines in a busy environment Excellent communication and interpersonal skills, with the ability to engage effectively with colleagues and service users Ability to work independently and as part of a multidisciplinary team Experience collating and reporting performance data to senior staff Ability to handle sensitive information with discretion and maintain confidentiality Experience maintaining manual and electronic record‑keeping systems Desirable Experience working in health or social care settings Understanding of medical terminology and clinical systems or databases Knowledge of a wide range of office procedures Minute‑taking experience Ability to travel to other BSW bases as required About the Company We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes.We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team.We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can. As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.