Sheffield Ref: VA3205 OFE Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression Customer Service Advisor – Steer Automotive Group, Sheffield At Steer Automotive Group, we don’t just repair vehicles we build trust, deliver excellence, and keep our customers on the move with confidence. We’re proud to do things the right way: providing exceptional service, embracing innovation, and operating with integrity in everything we do. We’re looking for a friendly, professional, and highly organised Customer Service Advisor to be the welcoming face (and voice) of our busy Sheffield repair centre. If you’re a people person who enjoys helping others and thrives in a fast-paced environment, you’ll fit right in. What You’ll Be Doing Greeting customers warmly, both in person and over the phone Managing repair bookings, vehicle handovers, and updates throughout the process Liaising with technicians, insurers, and suppliers to keep communication running smoothly Handling queries and resolving any issues promptly and professionally Maintaining accurate records with great attention to detail What You’ll Bring Proven experience in a customer service or administrative role (automotive experience is a plus, but not essential) Strong communication and interpersonal skills The ability to stay calm under pressure and juggle multiple tasks efficiently Confident IT skills and a willingness to learn new systems A genuine passion for providing outstanding customer service What We Offer Competitive salary with performance-based bonus opportunities Ongoing training and clear career development A supportive, team-focused working environment The opportunity to be part of a growing, forward-thinking company If you’re driven by great service, take pride in your work, and share our values of Excellence, Innovation, and Integrity, we’d love to hear from you. Apply today and join our Sheffield team — where doing things the right way is what drives us.