Customer Support Coordinator - Thurnscoe - Monday to Friday - 07:30 - 16:30 - 40 hours per week
About Speedy
Speedy is the UK’s leading hire provider, offering the widest range of tools, specialist hire equipment, plant, and support services – everything for every job!
Role Overview
We have an exciting opportunity for a Customer Support Coordinator based onsite with our customer. You will be responsible for coordinating the entire ordering process from start to finish, including debt resolution when required, managing all aspects of customer needs and expectations.
Key Responsibilities
1. Regularly liaise with the wider Speedy depot network at various hierarchical levels, ensuring clear communication both verbally and electronically.
2. Manage back-to-back orders with our supply chain through our Partnered Services division to ensure minimal delays in fulfilling customer needs with readily available equipment.
3. Build and maintain relationships internally and externally to meet customer needs.
4. Work independently within client premises, demonstrating adaptability and effective communication.
Requirements
* Excellent organisational skills
* Commercial acumen regarding revenue growth, profit, and loss
* Strong verbal and written communication skills
* Commitment to learning and development
* Willingness to expand product knowledge
* Personality and drive to sell products
* Ability to work in a fast-paced environment
* Proficiency in computer skills, including Excel and Word; training on other systems will be provided
* Customer-focused attitude with the ability to handle robust conversations when necessary
* Knowledge of the plant hire industry or similar is preferred
* Previous experience in hire industry, sales, or operational roles
* Supportive of the business unit’s ESG Strategy – Decade to Deliver
What We Offer
* Life assurance
* Pension scheme
* 95% discount on products
* Additional salary extras and discounts
Please note, Speedy reserves the right to close applications early if a high volume is received. We recommend submitting your application promptly to be considered.
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